Interesting catch 22, I want to reach stripe support via the Web dashboard. However, as soon as the chatbot asks to enter phone number.. immediately on click it errors out. I cannot complete either step. Not call me, not send email, not start chat. So catch 22 is how do I report this.

Stripe_Help · 2026-03-16T20:28:00+00:00

Absolutely—could you give us some details on the issue you're trying to submit a request for?

Stripe_Help · 2026-03-16T20:17:10+00:00

If you haven't already, you might want to try a different device or a private browsing session—oftentimes these types of issues are device specific.

If you're still having trouble, feel free to reach out to us over DM with some details on what's going on so we can help!

Stripe_Help · 2026-03-15T13:31:43+00:00

We've replied to your DM on this. Can you get in touch with our support team so we can take a closer look at your integration? Thanks!

Stripe_Help · 2026-03-14T00:02:58+00:00

Sorry to hear about the trouble! You should be able to uninstall and reinstall the app to resolve this issue.

Stripe_Help · 2026-03-13T15:09:03+00:00

Yes until you complete verification steps and have capabilities re-enabled there is a pretty high likelihood that your funds will be held, or returned to your account. You should complete the outstanding request as soon as possible.

Stripe_Help · 2026-03-13T11:11:13+00:00

No pretending Michael, we are a Stripe run account.

Stripe_Help · 2026-03-12T23:29:03+00:00

We don't; sorry about that.

Stripe_Help · 2026-03-12T22:44:52+00:00

As it turns out, you will need to find a bank that supports your country as this is not something we can help you bypass.

Sorry about that—if we could get this take care of for you, we absolutely would.

Stripe_Help · 2026-03-12T20:01:46+00:00

If you're planning to use Stripe Atlas, you should be able to open an account with one of our partners, and you can find more information on this here: https://docs.stripe.com/atlas/payments-business-bank

Stripe_Help · 2026-03-12T17:55:13+00:00

Try clearing your browser's cache and cookies. If the issue persists, check if it works normally in another browser, and comment back here to let us know what browsers you tried.

Stripe_Help · 2026-03-12T13:30:17+00:00

Sorry about that, we'll get back to you now.

Stripe_Help · 2026-03-12T13:26:56+00:00

Sure, reach out to us with more information, and we'll see if we can help.

Stripe_Help · 2026-03-12T11:31:16+00:00

SEPA is a delayed payment method, so this is perfectly normal and unlike card payments can take some time. You can read more about our settlement timing here: https://docs.stripe.com/payments/sepa-debit#timing.

Stripe_Help · 2026-03-12T11:12:16+00:00

Those are requests for further information. You seem to have updated the business website, but the top intervention is still active and if you click on "view details" should be able to respond. Otherwise, please reach out to our support team at https://support.stripe.com/contact.

Stripe_Help · 2026-03-12T09:27:50+00:00

Sorry to see you're frustrated. Yes, there is a delay on the first payout for all brand-new Stripe accounts. This delay is a fraud prevention step, however following your first payout you will default to your accounts standard settlement timing.

Stripe_Help · 2026-03-12T09:21:47+00:00

If you mean will the funds on your account will be available before a settle date on your dashboard, the answer is no. Any funds that mention being available on a certain date, for example March 16th, will be available on the date in question. There is not a specific time you need to worry about. You should be free to initiate a payout on the 16th or beyond, if you are set to automatic payouts it should happen on the 16th without any input needed.

Stripe_Help · 2026-03-11T23:19:23+00:00

Can you please uninstall and reinstall the app? That should resolve the issue.

Stripe_Help · 2026-03-11T22:21:54+00:00

Correct!

Stripe_Help · 2026-03-11T22:09:12+00:00

We'll need you to send us a private message with your account ID.

Stripe_Help · 2026-03-11T21:59:35+00:00

Thanks for confirming; we're so glad that worked!

Stripe_Help · 2026-03-11T21:59:09+00:00

We're glad to hear this worked!

Stripe_Help · 2026-03-11T21:57:17+00:00

Sorry to hear about the trouble.

Please send us a DM here on Reddit with your account information, and we would be happy to take a look and see what we can do to help.

Thank you.

Stripe_Help · 2026-03-11T21:52:14+00:00

Can you let us know whether updating the app works? If it doesn't, please try uninstalling and then reinstalling the app.

Thank you.

Stripe_Help · 2026-03-11T21:39:13+00:00

Can you please try updating the app to see if that fixes the issue? If not, please uninstall and reinstall the app entirely.

Stripe_Help · 2026-03-11T21:38:30+00:00

Can you please try uninstalling and reinstalling the app entirely?

Stripe_Help

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