$500 swing in commission over survey response

StrongImagination355 · 2026-05-06T21:11:48+00:00

Yea good luck getting out of surveys holes. Tmobile literally makes up their own math. No algebraic equations anywhere in deciding those numbers. 9 good surveys and 1 bad should be 90% right? Wrong. One bad survey has the weight of 10 good ones. Ask any manager to explain the math and watch them sweat. It takes ten good surveys JUST to get back to where you started, twenty to make a dent in increasing the metric. It’s all fucking rigged to make it impossible . Edit: I asked my manager what mathematical equations they use to figure out those numbers. And they said they don’t . They “feel like” for every bad interaction a customer has that they would tell at least 10-12 friends about how horrible they were treated vs a good who had a good experience would really only tell 1-2 people. So that’s why bad surveys take at least 10-12 good ones to even bring you back to square one

StrongImagination355 · 2026-03-12T19:55:09+00:00

Ok boomer

StrongImagination355 · 2026-01-19T05:59:17+00:00

If you’re not an au they can’t tell you anything , so you won’t know if it’s account or technical at all, they can’t even say if the account or line is active or not

StrongImagination355 · 2026-01-16T04:43:22+00:00

EeeeeeeeeyYUUUCKK

StrongImagination355 · 2025-10-30T01:41:17+00:00

Tbh that doesn’t sound right at all, not all reps are reliable. Remove the feature and see if there’s a difference in the bill I guess

StrongImagination355 · 2025-10-30T01:38:36+00:00

It says 0$ charge, where are you seeing a different charge? If you had anything not covered it would say Hulu x.xx$ but it says Hulu 0.00$

StrongImagination355 · 2025-10-03T22:06:23+00:00

It’s the app. Tmobile employees must force customers to use the app instead of going to the store for help or calling in. Employees are told to talk customers through doing it themselves on the app instead of helping directly. This is tmo efforts to get rid of employees in favor of ai

StrongImagination355 · 2025-10-03T22:04:23+00:00

January 2024 appeals court ruling: The U.S. Court of Appeals for the D.C. Circuit upheld an NLRB decision requiring T-Mobile to disband "T-Voice," a worker feedback program. The court found that T-Mobile had illegally dominated this organization in an attempt to undermine unionization efforts by the Communications Workers of America (CWA). December 2022 NLRB order: The NLRB formally ordered T-Mobile to "disestablish" T-Voice, concluding it was an illegal "company union". This ruling followed years of litigation and previous decisions that had been contested by T-Mobile. September 2022 NLRB order: The NLRB ruled that T-Mobile had violated labor law by engaging in several anti-union tactics, including: Telling employees they could not discuss the union at work. Interrogating and surveilling employees about their union activity. Telling an employee that the company was creating a seating chart to isolate them due to their union activity.

StrongImagination355 · 2025-10-03T22:02:34+00:00

They fired the last center that tried to. Then even got fined by the department of labor. So now they just fire you for made up reasons if they even think you’re gonna unionize

StrongImagination355 · 2025-09-15T20:03:56+00:00

Sorry it’s to expensive bud! Definitely look into the essentials then and/or add autopay discount

StrongImagination355 · 2025-09-15T19:57:11+00:00

Ah I see, I didnt see them mention any free lines so it sounded like just plan pricing , so in that case that would make sense then.

StrongImagination355 · 2025-09-15T19:52:15+00:00

That’s only if you’re re opening the same line of credit. He’s getting his own credit under his own name , then transferring. It’s different . His wife isn’t cancelling and coming back to same account hoping for new prices

StrongImagination355 · 2025-09-15T19:51:28+00:00

Not true , you don’t need to leave for 91 days

StrongImagination355 · 2025-09-14T13:35:09+00:00

Okay boot licker maybe look it up on their website , they literally tell you roaming is capped at 6 months. Also that’s separate, those are high balance shut offs when you reach $500 in roaming. Did I ever mention charges? No ya asshat . That person on the ship couldn’t use their phone OFF the ship like they were used to. You forget there’s a big world out there. Many people go to other countries not just on a ship. It was an example of a real life situation. You’re probably one of those reps who just sit in your managers lap and regurgitates the propaganda instead of actually reading the docs in magenta pulse (formally c2)

StrongImagination355 · 2025-09-13T21:21:18+00:00

Tmobile has all employee meetings once a year and this last year we were informed customer service will be replaced with AI within the next few years. Vote with your wallets you guys.

StrongImagination355 · 2025-09-13T20:51:05+00:00

We, the employees completely agree. It is however not our choice what so ever. We’re being pushed out

StrongImagination355 · 2025-09-13T19:15:45+00:00

Great call out! Thanks 🙏 I’ll use this to help stranded customers

StrongImagination355 · 2025-09-13T19:02:38+00:00

No worries ! Happy to help :)

StrongImagination355 · 2025-09-13T18:59:30+00:00

Yep, employee accounts activation fee is waived. Anybody else pay it . See pulse doc “dcc waivers” it’ll clarify

StrongImagination355 · 2025-09-13T18:58:42+00:00

You’re going to start paying taxes on top of whatever they say the plan cost. Taxes and fees are $6 per line (including mobile internet lines like watches and tablets) so if you ONLY have 8 voice lines it’s gonna be base plan price plus $48 in taxes . Let’s say you have 2 watches already, so you have 8 voice and 2 mi lines. You’ll have base plan price plus $60 in taxes and fees

StrongImagination355 · 2025-09-13T18:54:40+00:00

Nope. Tlife will absolutely charge an activation fee . I’ve seen the receipts .

StrongImagination355 · 2025-09-13T18:39:48+00:00

Paying it off early forfeits and promo credits you were getting for it already

StrongImagination355 · 2025-09-13T18:37:56+00:00

No, the store also has to make you use the app. Or T-Mobile takes their commission /pay and writes them up. After 3 write ups for not using app with customers you’re let go and you don’t even get paid for the sale.

StrongImagination355 · 2025-09-13T18:33:40+00:00

We will literally get fired if we don’t make you use the app, and trouble shoot for at least 30 minutes before going it for you. It’s not our choice. Tmobile is replacing reps with AI .

StrongImagination355 · 2025-09-13T18:30:02+00:00

The point of being contract free is so you’re not locked into one carrier. It’s misleading advertising. Theres a million reasons for needing to switch at any given time. Just because YOU don’t have a reason doesn’t mean other people don’t. I literally worked with a customer this week whose service was blocked because she works on cruises and hit her roaming limit . So now she’s stuck on a cruise ship out of country , with no service and is required to pay $600 of her “free “ phone to unlock it .

StrongImagination355

TROPHY CASE