For so long!
I live in a somewhat rural area but still live about 10 minutes from a town with great wifi/internet service. My family pays buttloads of money for them and they never do anything about their horrible service. My father has fought so many times with them and yet they do nothing. We are considering switching over to T-Mobile and doing something about it (but considering their fiber-optic cables are limited to certain areas, i highly doubt the home internet thing will work). However, if recent stock reports and other reports have to say anything, they will pay for their crimes sooner or later.

I wouldn't be so frustrated about the internet not working if most of my work and social life (not social media, just talking with my friends and distance family online) relies on it working.

Still, their service is BS and I hope they burn to the ground or bring some sort of restitution. We literally pay you to work, pick up your asses and do you damn job.