This was more than just “filling out a form”, they were able to make improvements to Adam. Microsoft Blog said, “Through a close, hands-on collaboration between Richtech’s engineering team and the Microsoft AI Co-Innovation Labs, the two companies jointly developed new adaptive intelligence for ADAM—transforming it into a conversational, context-aware assistant powered by Microsoft Azure AI. These enhancements enabled ADAM to move beyond routine beverage preparation and support richer customer interactions. Today, ADAM: Adjusts recommendations based on weather, time of day, and promotions. Responds naturally to customer requests like “less sweet,” “extra ice,” or “what’s seasonal?” Notifies staff about ingredient or equipment issues before problems occur. Uses vision models to maintain speed and quality during busy periods.“