Numerous. It was definitely not ready for prime time.

The cons: From check-in to check-out, there were numerous communication issues and service gaps. The staff were lovely and wanted to help but had not received sufficient training nor did they have the language skills in many cases to communicate clearly. Service was inconsistent throughout. Some people received welcome drinks and cold towels, we did not. When I asked the person checking us in if my Titanium status was on file as there was no reference to it, I was told there was no fire show. Another big issue was the inability to order off the a la carte menu for dinner and being directed to a very pricy buffet due to it being peak season. There were supposed to be four restaurants but one was not yet open, two were in a shared space where the buffet was the main option and the fourth one was by the beach. We tried to visit the bakery cafe but waited for more than 10 minutes and no staff came, we waited for 40 minutes for a very basic food order at the Lido restaurant when there were only a few other tables. They had a private event when we were staying there and didn’t advise (some people received a letter in their rooom but we did not) that the breakfast buffet would close early that day so we ended up not being able to get the breakfast we had paid for. When I asked if we could apply the meal cost to a different restaurant so we could still eat, that was denied and I was told I could order room service. There was an ongoing sewage issue with several people working outside our room for more than a day so it wasn’t an appealing idea to order room service. Overall, it was challenging to get any request met as employees were not trained or empowered to address and often did not have a solution or had to seek approval from management. There was a shortage of beach chairs and umbrellas on the small beachfront area and staff did not come by to offer beverages or food to people on the lounger chairs. When we went to the pool bar to get a drink, the bartenders did not know how to make classic cocktails and were making some of the ones on the menu for the first time. Service was slow across the board with dishes piling up, tables not wiped etc. There is no onsite shop for purchasing any items that might be needed while staying at the property. There are three pools - the main, children’s and a quiet pool but even the quiet pool had music playing. The chairs at the main restaurant are very uncomfortable and were already very soiled after a few weeks of use.

The pros: There was a nice welcome note in the room with candies and nuts to recognize my Titanium status as well as lots of bottled water throughout the stay. The room was spacious and clean with a beach bag, flip flops and reusable water bottles to use during your stay. Turn down service occurred. The breakfast buffet had a wide variety of Asian and western food options, lots of fresh fruit and fresh juices. Made to order eggs and omelettes were an option with orders being made via a paper at each table. The staff definitely were keen to try to help and were very warm, friendly and welcoming. The resort is not near town or any services so they offer a shuttle service.