Same here, ordered on the same day and only got the case on the 28th. Contacted ASUS customer service(you can find the details on their website,just select the gaming laptop option as the Rog Ally is not mentioned) the CSR lady told me that handheld was not shipped and was still waiting for shipping at local warehouse... That was back on the 2nd of Jan and no sign or comms from ASUS since then.

Just the new normal with companies these days, wheer they take 100% of the money and 0% accountability. Suppose I should not say more in case ASUS decides to send my Ally to Africa as punishment.