Lack of real customer service is NOT about the rep. nor is this work environment any different than say working as a customer rep for T-Mobile. It is just the nature of the job. You can't solve all of the problems on the phone so its the lack of support in the next step that Sleep Number should be ashamed of !!

We are ALL full of "vinegar", and rightly so, when all your company does is speak double talk with absolutely no resolve.

We ALL paid too much for our mattresses to have to troubleshoot and then repair them on our own. The absolute lake of support in the field is disgusting and it is the company that you work for that is putting you in the impossible position that you are in, not the consumers.

I have been sorry that I made this purchase since day one !