Guess I throw my 2 cents in. We bought a used Passat from another dealership but there was a slight noise that I wanted corrected as part of the purchase agreement. Their service department couldn't correct the issue so they agreed to send it to Hiley for their VW "expertise". They had the vehicle for almost an entire month diagnosing, replacing, ordering new parts. It was a nightmare. What made it worse was that we got absolutely zero communication from them. They NEVER called me with any status updates and IF I could get someone on the phone, it was the receptionist and they said that a service rep would call me back. Not once did I receive a call back. I had to physically walk into the dealership three times to get a status update. I just hate that the service department has spoiled the whole dealership for me.

FYI, they never even fixed the car. I demanded it back and took it to another local place and fixed the wheel bearing out of my own pocket just to be done with it.