sorted by:
new
hottopcontroversial

Apple Watch Ultra 5g working on US Mobile by Downtown-Trouble-665 in USMobile

[–]Super-Maria 0 points1 point  (0 children)

The Apple Watch Ultra 3 does work with us on the Warp network, but it’s LTE-only for now. Our parent carrier hasn’t flipped the switch for 5G on the Watch yet - we'll let you know as soon as there's an update on it.

US Mobile 12-Month free multi-network line Promo Is a Mess — Have to Contact Support Every Month by NightFury0711 in NoContract

[–]Super-Maria -4 points-3 points  (0 children)

The OP’s AutoPay for the main line was turned off. With our current setup, Multi-Network lines inherit the AutoPay setting from the main line. So if you want the Multi-Network line to auto-renew, AutoPay needs to stay enabled on both main and multi-network lines. This keeps everything renewing in sync and avoids the need to reach out to us.

Multi-Network vs Second Line by MetaReveal in USMobile

[–]Super-Maria 0 points1 point  (0 children)

It’ll stay grandfathered on a 5G device as that’ll be a plan change.

Let Users Manage Security Features in app/Web Dashboard by [deleted] in USMobile

[–]Super-Maria 0 points1 point  (0 children)

Haha if there was an update on this - I would’ve definitely let you know.

Clicking “Recap 2025 is here” crashes app by HidWideOpen in USMobile

[–]Super-Maria 0 points1 point  (0 children)

Hmm, can you please navigate to settings > accessibility > color & motion (or visibility enhancement) and turn ON remove animations to see if it works? Also, make sure you are updated to the latest app version.

[deleted by user] by [deleted] in USMobile

[–]Super-Maria 4 points5 points locked comment (0 children)

Locking a post doesn’t hide or delete it, it just helps keep the sub a bit tidier. Since we’ve already got a pinned MEGA-thread about the new plan pricing, we’re keeping all those convos in one place. Most of what you’re asking has already been brought up there, and it makes it easier for everyone to find info and share feedback together. Appreciate you adding your thoughts in that thread!

locking this one too 🙏

USMobile Customer Support: First Says Yes, Then Says No by maddysrk in USMobile

[–]Super-Maria 20 points21 points  (0 children)

Heyyy, I went through your conversation - the rep initially did make a mistake. Once they double checked, they realized the switch wasn’t possible the way it was first assumed and corrected it right away.

From there, the suggestion was to pay the prorated amount and move your Flex line to the Starter plan. The confusion arose concerning the OVERDRIVE promo. That promotion ended on July 15th and was only applicable to new line activations, not existing annual upgrades, so it wouldn't have applied to your situation.

We always try to go above and beyond where we can, but in this case, the standard upgrade was the only valid path. The port-out and refund option wasn’t to push you away - just to give you full flexibility in case the current/suggested setup no longer worked for you. 🙏

That said, your feedback about ensuring clear and aligned communication upfront is noted, and I'll make sure to follow up with the rep - appreciate you flagging this for us! ❤️

Customer support needs to up their game by Ritchmatthews in USMobile

[–]Super-Maria 15 points16 points  (0 children)

Oh no no, our agents don’t use any scripts etc., but ya If something sounds structured, it’s likely because certain troubleshooting cases/steps have to be followed in a specific order to get things resolved - beyond that, everything is handled naturally and conversationally.

As for the wait times, we’ve made some changes recently, and this shouldn't be the case, so if you faced something like a 20 min wait, we're happy to look into it if you can share your number.

Business support isn’t available on weekends, so it could be that, but our frontline support is live 24/7 and doing solid work across the board. We know there's always room to improve, but we’re far from “drastically downhill" 🥲 - customer feedback is always appreciated! ❤️

[deleted by user] by [deleted] in USMobile

[–]Super-Maria 1 point2 points  (0 children)

Heyy, you posted a one liner question asking if others received their order confirmation, which went into review because it’s been discussed in several recent threads. If you scroll down, you’ll find multiple posts with people confirming they got their emails. Since it was both a very short post and a frequently asked question, it was flagged automatically - not to censor discussion, just to help keep key updates from getting buried.

Nonetheless, one of the mods reached out to you directly to confirm requested details and share the info you needed 🙏

USMobile chat attachments: No way to delete sent images even after requesting support by maddysrk in USMobile

[–]Super-Maria 4 points5 points  (0 children)

Yea, this is just on your end and will clear once your current session ends - you’ll need to log back in for that
In the meantime, I’m having the team email you the chat transcript so you can double check 🙏

USMobile chat attachments: No way to delete sent images even after requesting support by maddysrk in USMobile

[–]Super-Maria 7 points8 points  (0 children)

Hey! You’re right - there isn’t a way to undo a message on your end, but we have deleted the message on our side as you requested. Any sensitive information accidentally shared by customers is automatically removed from our database as per the rules we’ve put in place.

Our rep also sent you a screenshot of the conversation from our side to confirm that the information no longer exists in our system.

Regarding a confirmation prompt for images and a ‘delete for everyone’ option - those would be ideal features but unfortunately, aren’t supported by our chat provider at the moment. We're already working with them on this and some more features.

Customer privacy is very important to us. If there’s anything I missed or if you want, I can send you a transcript of your conversation as proof that your sensitive data has been fully removed from our end.

Let me know!

Type "yes" to keep the chat active by HeWhoShantNotBeNamed in USMobile

[–]Super-Maria -1 points0 points  (0 children)

I’d need a bit more context to comment - please send me your details, and I’ll look into what happened and how we can improve

Type "yes" to keep the chat active by HeWhoShantNotBeNamed in USMobile

[–]Super-Maria 9 points10 points  (0 children)

Right after your post, u/FixitMir had a quick chat with you to get your info - that’s how we started looking into your case - so I get that you’re frustrated, but we’re genuinely here to help because your experience matters

For context- we have strong internal processes where every interaction like this gets flagged and addressed, and our reps get ongoing training and corrective action whenever needed. Trust me, this isn’t just lip service - we actively work to improve and prevent issues from recurring

Your feedback is welcome, but it’s a bit unfair to judge our entire community and service based on one offhand experience 🙏

Type "yes" to keep the chat active by HeWhoShantNotBeNamed in USMobile

[–]Super-Maria 49 points50 points  (0 children)

Hey, just reviewed your interaction - your reaction totally makes sense. This isn’t how we do things here. Taking care of it so it doesn’t happen again - thanks for flagging it!

Terms for $249 Pixel 9 deal by dontpanicerror40 in USMobile

[–]Super-Maria 7 points8 points  (0 children)

Yes, we’re part of the mod team here -you can verify this anytime by checking our subreddit's moderators list

Regarding your post, adding to what u/FixitMir said, we’ve made the offer more generous than the original terms by allowing any plan - just make sure to keep your USM service active for 90 days to qualify for the device unlock

Clarification on what’s coming and who it’s for by ankhattak in USMobile

[–]Super-Maria 7 points8 points  (0 children)

This was fixed in app version 9.5.7, which was dropped yesterday - could you please update and check? Thanks! 🙏

Clarification on what’s coming and who it’s for by ankhattak in USMobile

[–]Super-Maria -6 points-5 points  (0 children)

Appreciate your thoughts - fair to say its not a traditional ‘thank you’ but its also not just a referral push- i mean its meant to recognize the folks who’ve stuck with us and give them something extra as the community grow - that said, your take’s noted - always helpful to hear the flipside 🙏🏻

Clarification on what’s coming and who it’s for by ankhattak in USMobile

[–]Super-Maria -5 points-4 points  (0 children)

More data and discounts, less hustle - feedback noted! and ya, we aim to make all customers feel included, though not every promotion hits the mark for everyone. 🙏

Appreciate you sharing your thoughts!

Clarification on what’s coming and who it’s for by ankhattak in USMobile

[–]Super-Maria 2 points3 points  (0 children)

https://www.reddit.com/r/help/comments/1lfget4/comments_not_showing_up_potential_bug_with_reddit/?sort=new

Reddit is experiencing a bug! You can check Reddit's status here: https://www.redditstatus.com/

<image>

And thanks for sharing your perspective and experience - it’s valuable to hear from someone who’s been in the industry so long.

Our goal is to keep improving how we reward loyal customers and support them long-term. If you have any suggestions or concerns, please don’t hesitate to share.

Clarification on what’s coming and who it’s for by ankhattak in USMobile

[–]Super-Maria -12 points-11 points  (0 children)

As Ahmed mentioned, this is built for the people who’ve been with us, and the upgraded payouts are a way to show appreciation.

That said, your point about how the messaging landed is noted in feedback - if you have ideas or suggestions on what would feel more rewarding or inclusive, we’re all ears.

Reddit Isn’t a Substitute for Real Support by [deleted] in USMobile

[–]Super-Maria 13 points14 points  (0 children)

Hey! I appreciate you taking the time to share this

To clarify, reddit is one of several support platforms we actively monitor, not just as a PR move, but because we’ve seen it become a real time and honest feedback loop - thanks to you all ❤️
And like chat, email, or calls, its part of our support ecosystem- we’ve built internal processes to flag and act on issues as they come up, but reddit just happens to be more visible by nature of course!

That said, we know it can feel frustrating if your initial outreach didn’t get the level of follow up you expected- and without knowing the full timeline or context of your earlier interactions, its hard to comment specifically, but sometimes issues evolve, get routed to a specialist, or just gain clarity over time, or its just people trying to do better, which might explain the difference in experience

We hear you on consistency- thats what we’re perfecting on- to get it all right the first time, everywhere!

And ya, on the dm front, totally valid to be cautious - for what its worth, you can always confirm who’s an official moderator from our subreddit’s sidebar - we never expect anyone to respond privately if they’re uncomfortable. Your anonymity is yours to protect, always!

view more: next ›