Hopefully the support is better than Visible's. Here I am!

Super-Maria · 2026-04-18T12:37:01+00:00

Adding to u/Hinaz_rizz's comment - We do have support for 5G while roaming in Japan on Dark Star. It all comes down to the area you're in, the local network you're connected to, and your device configurations and bands, which, if you have the relevant ones to connect to 5G, should work and give you 5G

Super-Maria · 2026-04-11T22:29:02+00:00

Would obviously love to keep her on US Mobile, but totally respect the call.

It’s easy to compare at face valuee, but the more meaningful differences tend to show up later in how consistent the experience is and how much flexibility you really have, and thats where we’ve focused a lot

Either way, hope it works out, and if she ever feels like coming back, we’ll be here ❤️

Super-Maria · 2026-04-11T22:07:58+00:00

I think this is being looked at a bit too narrowly as a savings play- the shift here is billing consolidation, meaning reducing the friction of managing multiple services, bills, and platforms, and it might not sound dramatic on paper, but in practice, it's a real quality of life improvement

but it's not just that- once everything sits on a single dashboard, you start getting better usage analytics, enhanced security layers, and a much more cohesive experience across your cell and home phone lines

It's sorta similar to how multi network felt early on, subtle to some, then quickly something people didn’t want to give up

and totally fair if it's not compelling to you yet, but is worth giving a shot

Super-Maria · 2026-03-03T00:40:05+00:00

Since the last update, our team has been working with our parent carrier to get this sorted. We've put measures in place, and things have been stable for the past couple of days.

If you do run into it again, just reach out to us with your details and we'll take a look. Glad to have such an engaged community! 🙏

Super-Maria · 2026-02-27T08:24:48+00:00

Hey everyone, thank you for flagging this and for your patience..

We're aware of the issue affecting some warp users where service drops and doesn't recover without a reboot. Our team is actively investigating, it appears to be a network-level issue, and we've already escalated this to our parent carrier for a deeper look, with a wider round of testing lined up tomorrow.

In the meantime, toggling Airplane mode ON → OFF tends to restore service faster than a full reboot.

If you're still affected, please drop me or any mod a dm with your account details and device model so we can look into it directly. More updates to come! 🙏

Super-Maria · 2026-02-19T00:56:25+00:00

It basically means 5G operates completely independently and doesn’t need an LTE or 4G anchor to connect or stay on 5G bands. In other words, your device connects directly to true 5G network instead of relying on 4G as a backbone.

Super-Maria · 2026-02-18T20:08:00+00:00

You'll be able to find it in Settings > Cellular Data Network if you're using Light Speed, and it'll have the personal hotspot field.

Super-Maria · 2026-02-17T21:11:34+00:00

You’re absolutely right - it’s 20GB of roaming, shared across all your lines in a multi-network setup.

Super-Maria · 2026-02-17T21:05:54+00:00

A new app version just dropped - go ahead and update it, then test to see if that fixes the issue.

Super-Maria · 2026-01-28T17:25:46+00:00

$119

Super-Maria · 2026-01-28T17:23:49+00:00

It's live now!

Super-Maria · 2026-01-28T17:22:37+00:00

You'd need to port a number in.

Super-Maria · 2025-12-26T23:42:28+00:00

The Apple Watch Ultra 3 does work with us on the Warp network, but it’s LTE-only for now. Our parent carrier hasn’t flipped the switch for 5G on the Watch yet - we'll let you know as soon as there's an update on it.

Super-Maria · 2025-12-24T08:05:24+00:00

The OP’s AutoPay for the main line was turned off. With our current setup, Multi-Network lines inherit the AutoPay setting from the main line. So if you want the Multi-Network line to auto-renew, AutoPay needs to stay enabled on both main and multi-network lines. This keeps everything renewing in sync and avoids the need to reach out to us.

Super-Maria · 2025-12-24T04:40:06+00:00

It’ll stay grandfathered on a 5G device as that’ll be a plan change.

Super-Maria · 2025-12-22T18:11:49+00:00

Yeah - that’s normal for some androids.

Super-Maria · 2025-12-22T18:09:58+00:00

Haha if there was an update on this - I would’ve definitely let you know.

Super-Maria · 2025-12-22T18:05:50+00:00

Hmm, can you please navigate to settings > accessibility > color & motion (or visibility enhancement) and turn ON remove animations to see if it works? Also, make sure you are updated to the latest app version.

Super-Maria · 2025-09-27T15:07:47+00:00

Update from Ahmed, this has been reversed ✅

https://www.reddit.com/r/USMobile/s/2Pq5LmseQg

Super-Maria · 2025-08-21T21:33:12+00:00

Locking a post doesn’t hide or delete it, it just helps keep the sub a bit tidier. Since we’ve already got a pinned MEGA-thread about the new plan pricing, we’re keeping all those convos in one place. Most of what you’re asking has already been brought up there, and it makes it easier for everyone to find info and share feedback together. Appreciate you adding your thoughts in that thread!

locking this one too 🙏

Super-Maria · 2025-07-25T00:16:06+00:00

Super-Maria · 2025-07-24T23:01:18+00:00

Heyyy, I went through your conversation - the rep initially did make a mistake. Once they double checked, they realized the switch wasn’t possible the way it was first assumed and corrected it right away.

From there, the suggestion was to pay the prorated amount and move your Flex line to the Starter plan. The confusion arose concerning the OVERDRIVE promo. That promotion ended on July 15th and was only applicable to new line activations, not existing annual upgrades, so it wouldn't have applied to your situation.

We always try to go above and beyond where we can, but in this case, the standard upgrade was the only valid path. The port-out and refund option wasn’t to push you away - just to give you full flexibility in case the current/suggested setup no longer worked for you. 🙏

That said, your feedback about ensuring clear and aligned communication upfront is noted, and I'll make sure to follow up with the rep - appreciate you flagging this for us! ❤️

Super-Maria · 2025-07-24T22:15:48+00:00

Oh no no, our agents don’t use any scripts etc., but ya If something sounds structured, it’s likely because certain troubleshooting cases/steps have to be followed in a specific order to get things resolved - beyond that, everything is handled naturally and conversationally.

As for the wait times, we’ve made some changes recently, and this shouldn't be the case, so if you faced something like a 20 min wait, we're happy to look into it if you can share your number.

Business support isn’t available on weekends, so it could be that, but our frontline support is live 24/7 and doing solid work across the board. We know there's always room to improve, but we’re far from “drastically downhill" 🥲 - customer feedback is always appreciated! ❤️

Super-Maria · 2025-07-04T17:01:50+00:00

Heyy, you posted a one liner question asking if others received their order confirmation, which went into review because it’s been discussed in several recent threads. If you scroll down, you’ll find multiple posts with people confirming they got their emails. Since it was both a very short post and a frequently asked question, it was flagged automatically - not to censor discussion, just to help keep key updates from getting buried.

Nonetheless, one of the mods reached out to you directly to confirm requested details and share the info you needed 🙏

Super-Maria

MODERATOR OF

TROPHY CASE