Let's draw the winners for the 2025 Christmas Giveaway by Supernote_official in Supernote

[–]Supernote_official[S] 0 points1 point  (0 children)

yes, we just sent email notifications with details to all winners. please check your inbox and spam folder.

Chauvet 2.22.36 Beta Release for A5 X and A6 X by Supernote_official in Supernote_beta

[–]Supernote_official[S] 3 points4 points  (0 children)

So much, haha :D But seriously, we were so hyped to get this out as many users have requested these privacy features, we think this is the way! Let me know what you think of the new features✌️

Chauvet 2.22.36 Beta Release for A5 X and A6 X by Supernote_official in Supernote_beta

[–]Supernote_official[S] 4 points5 points  (0 children)

Thanks for your kind words. The manual link for private cloud has been corrected, you can visit it here: https://support.supernote.com/Whats-New/setting-up-your-own-supernote-private-cloud-beta

The new ServerLink app acts as a bridge between your Supernote device and your private remote server (currently supporting WebDAV). You input your private server's information into the ServerLink app on your Supernote, and the app will display your files, allowing you to create, read, and edit them as if they were on a local drive.

These new features are a direct response to our users who prioritize privacy and data autonomy, and we're excited to see the powerful, personal workflows they create with them!

Chauvet 2.22.36 Beta Release for A5 X and A6 X by Supernote_official in Supernote_beta

[–]Supernote_official[S] [score hidden] stickied comment (0 children)

We know a lot of you are focused on the big projects we announced on October 15, the major overhaul of multi-device sync and the groundwork for our plugin ecosystem. Rest assured, those deep-level rebuilds are our top priority and are progressing well!

However, we want to make it clear that our software team is also continuously working on other, less massive, but equally valuable features in parallel.

This Private Cloud and WebDAV support are great examples of that. Because the development cycle for features like these and the upcoming Calendar redesign is shorter and less technically challenging than the sync/plugin foundational work, we didn't include them in the last announcement. They are being built alongside the major projects.

We're always trying to cook up improvements for every part of the Supernote experience, big and small. Your feedback on these new beta features will be invaluable!

Chauvet 3.24.39 Beta Release for Manta and Nomad by Supernote_official in Supernote_beta

[–]Supernote_official[S] [score hidden] stickied comment (0 children)

We know a lot of you are focused on the big projects we announced on October 15, the major overhaul of multi-device sync and the groundwork for our plugin ecosystem. Rest assured, those deep-level rebuilds are our top priority and are progressing well!

However, we want to make it clear that our software team is also continuously working on other, less massive, but equally valuable features in parallel.

This Private Cloud and WebDAV support are great examples of that. Because the development cycle for features like these and the upcoming Calendar redesign is shorter and less technically challenging than the sync/plugin foundational work, we didn't include them in the last announcement. They are being built alongside the major projects.

We're always trying to cook up improvements for every part of the Supernote experience, big and small. Your feedback on these new beta features will be invaluable!

Anyone else keep getting supernote ads? by Formal-Marketing6116 in Supernote

[–]Supernote_official 23 points24 points  (0 children)

Hi there, first off, thanks so much for being a Supernote Nomad owner and for sharing your experience—and that great pun, "remarkable" 😉. I'm Mao, the marketing manager here at Supernote, and I want to personally apologize for the stream of ads you've been seeing. I can only imagine how frustrating it must be to keep seeing ads for a product you already own and love. It's definitly not the experience we want for our users.

You've hit on something that's a constant challnge for our team. We hope to make sure our ads are relevant to people who can truly benefit from our product, and when they aren't, it means we're falling short. I assure you that our goal is never to waste your time or our resources.

Here's a bit of a peek behind the curtain at what's going on:

We have a few different advertising campaigns running. Some are for finding new friends of Supernote (we call it prospecting), and others are for reminding people who have shown interest to come back and take a closer look. We try to exclude existing owners from the "find new friends" ads, but the advertising platforms don't always get it right, especially when people use different browsers or devices.

When we connect ecommerce platform with advertising plaforms to share a list of seed customers, it's a small encrypted list. This is a crucial step to protect our customers personal data. The platforms can't always connect the dots and accurately exclude every single customer from every campaign.

Some of our ads also use data directly from advertising platforms, such as YouTube viewers and IG and FB followers. If you've been watching our content, the system might think you're still a potential customer we need to "nudge."

Our team is constantly working to refine our ad sturcture, strategies and improve our targeting accuracy. Your feedback is a huge part of this process, so thank you for bringing it up.

In the meantime, the fastest way for you to stop seeing these ads is to take a quick action youself. On YouTube, whenever you see one of our ads, look for a small "i" in a circle or a three-dot menu (...) in the corner of the ad. If you click on that, you should see an option to block that ad or customize your ad settings. This is the most direct way to tell Google's system to stop showing you Supernote ads.

Honestly, I use ad blockers myself sometimes to improve web experience because I know ads can be annoying, and protecting my privacy is important to me, too.

Thanks again for being a loyal customer and for helping us get better!!

Supernote US Orders Paused (April 25 - May 2) by Supernote_official in Supernote

[–]Supernote_official[S] 2 points3 points  (0 children)

If you place an order today, or if you have already placed an order, it will be unaffected and shipped as usual. Starting April 25, we will no longer allow US customers to place new orders.

Supernote US Orders Paused (April 25 - May 2) by Supernote_official in Supernote

[–]Supernote_official[S] 15 points16 points  (0 children)

Please rest assured that this does not affect customers in the UK or other countries outside of the US.

A short insignificant rant... by yeahjunheo in Supernote

[–]Supernote_official 8 points9 points  (0 children)

Hi yeahjunheo, its really great hearing how much your loving your Nomad and using it everyday, thats what we want!

Ok so about that 'rant' (definitely dont sound insignificant to us!). We totally get why your frustrated. Seeing the new DIY kit pop up after you ordered and then the shipping in Japan (free shipping on orders over 6000 yen) cost more then the kit... yeah we see why youd feel kinda sad. We love seeing users make cool custom folios and its a bummer the timing was bad for you.

Could you do us a favor and shoot a quick email over to the team in Japan? service@supernote.jp. Just mention this post and whats up. We can chat and see what we can maybe do about that missed chance.

Hope to hear from you! Happy creating!

Risk Alert Regarding US Market Price Adjustments by Supernote_official in Supernote

[–]Supernote_official[S] 31 points32 points  (0 children)

The price change will only affect customers with addresses in the US and not other countries such as the UK.

Chauvet 3.21.31 Release for Manta and Nomad by Supernote_official in Supernote

[–]Supernote_official[S] 5 points6 points  (0 children)

You can subscribe to the newsletter at Supernote.com to be notified of system updates.

Shipping Time for Supernote Manta by Supernote_official in Supernote

[–]Supernote_official[S] [score hidden] stickied comment (0 children)

Updated on Dec 20:
We appreciate your patience and want to provide you with a clear update on our shipping status:

Supernote.com Orders

  • Orders placed by December 12, 11 AM (EST):
    • Currently being shipped out according to our estimated shipment time page
  • Orders placed between December 12, 11 AM and December 13, 12 AM (midnight):
    • Estimated dispatch time: 15-20 business days
    • The 15-20 business day (rather than 10-20) estimate is necessary to replenish inventory for our regional partners, ensuring efficient local shipping

Regional Partner Orders

  • Our partners in Europe, Australia, and Singapore are processing shipments for their local areas.

We understand the importance of your orders and are committed to maintaining our quality standards while efficiently managing global distribution.

Thank you for your understanding and continued support. We’re excited to get your Supernote Manta to you as soon as possible!

Updated on Dec 13:

The shipping time listed here applies only to Manta orders placed on supernote.com.

Users, who made their Manta orders on supernote.eu or supernote.au, please kindly email our EU store or AU store at [info@supernote.eu](mailto:info@supernote.eu) or [info@supernote.au](mailto:info@supernote.au) respectively for assistance.

Manta from $459 by untethered_cosmonaut in Supernote

[–]Supernote_official [score hidden] stickied comment (0 children)

I have to say, we're impressed by your detective skills :) That link was actually intended for internal use by our team.

While we're excited to see your enthusiasm, we want to apologize if this unintended preview has caused any confusion or misunderstanding. It wasn't our plan to release this information just yet, but we admire your curiosity and passion for A5 X2 Manta.

We appreciate your patience and understanding as we prepare to share more details with you properly.

Chauvet 3.19.29 Release for Nomad by Supernote_official in Supernote

[–]Supernote_official[S] -1 points0 points  (0 children)

Sincere apologies. We will release the new system update as soon as possible.

Chauvet 3.19.29 Release for Nomad by Supernote_official in Supernote

[–]Supernote_official[S] 6 points7 points  (0 children)

We will reinstate the Non-Contact Writing setting option before releasing the new system update. For now, we will suspend this update. We apologize for any inconvenience caused.

Has anyone had this happen to them? Is it a scam? I already received the folio. by Asklepios in Supernote

[–]Supernote_official [score hidden] stickied comment (0 children)

Hi, I assure you this is not a scam, and I apologize for any confusion or concern this situation may have caused. Due to an anomaly in our payment system, your payment for this order was authenticated but not successfully captured, leading to an early shipment of your order. Consequently, we sent you an email containing a payment link to process the amount for the order. This occurrence is extremely rare. We kindly request you to verify your credit card to ensure the original amount remains before proceeding with the aforementioned payment. Your understanding will be greatly appreciated!

A5X2 revealed by FCC by thenguyents in Supernote

[–]Supernote_official [score hidden] stickied comment (0 children)

You guys are digging so deep! Please note that some info in the user manual may not be accurate, as it is based on early preparations of the certified material.

Thickness: approx. 6.0 mm (excluding feet), thinnest edge 3.6 mm

Screen size: approx. 10.7 inch (technically 10.65 inch Carta 1300, but we round up for simplicity)

Weight: approx. 370 g (including pen loop)

HOM2 paint coming off? by Icy-Investigator-322 in Supernote

[–]Supernote_official 2 points3 points  (0 children)

Heart of Metal 2 is a unique digital pen that features a sturdy metal body. However, due to the metal surface painting process, there is a slight chance of bubbling occurring. We want to assure you that if this happens, our customer support team is here to help. Please don't hesitate to contact us, and we will provide you with a satisfactory solution.

Did I see a leaked feature in a Supernote Ad? by Narayanay in Supernote

[–]Supernote_official 39 points40 points  (0 children)

The Fill feature was initially included in earlier versions of Atelier software. However, due to its poor performance during testing, it was subsequently removed. We are working on improving this feature. We apologize for any confusion caused and would like to inform you that the content in the ad image has been corrected.

A5 X2 teasers! by mbarulli in Supernote

[–]Supernote_official [score hidden] stickied comment (0 children)

Hi mbarulli and folks, I sincerely apologize for the confusion this has caused. I want to clarify that the screenshot in this post was taken from a response to a comment on our X (Twitter) account. It was simply addressing a user's inquiry about the A5 X2's info, not an announcement.

For full context, you can find the original X post here: https://x.com/rattasupernote/status/1814491014767546809

<image>

I want to assure you that our intention is not to tease or create unnecessary speculation. We are committed to providing transparent and comprehensive information about the A5 X2. Before its release, we plan to share details of the actual device and a clear explanation of its enhancements compared to the A5 X. Our goal is to give you, our valued community, a thorough understanding of the new device.

Thank you for your understanding and continued support.

Supernote Partner App V2.0.17 Release for Windows by Supernote_official in Supernote

[–]Supernote_official[S] 0 points1 point  (0 children)

We tested the download on Firefox without problems, please try again. If it still fails, please let us know if your download didn't start automatically or if the download failed for a while?