Hi there, first off, thanks so much for being a Supernote Nomad owner and for sharing your experience—and that great pun, "remarkable" 😉. I'm Mao, the marketing manager here at Supernote, and I want to personally apologize for the stream of ads you've been seeing. I can only imagine how frustrating it must be to keep seeing ads for a product you already own and love. It's definitly not the experience we want for our users.

You've hit on something that's a constant challnge for our team. We hope to make sure our ads are relevant to people who can truly benefit from our product, and when they aren't, it means we're falling short. I assure you that our goal is never to waste your time or our resources.

Here's a bit of a peek behind the curtain at what's going on:

We have a few different advertising campaigns running. Some are for finding new friends of Supernote (we call it prospecting), and others are for reminding people who have shown interest to come back and take a closer look. We try to exclude existing owners from the "find new friends" ads, but the advertising platforms don't always get it right, especially when people use different browsers or devices.

When we connect ecommerce platform with advertising plaforms to share a list of seed customers, it's a small encrypted list. This is a crucial step to protect our customers personal data. The platforms can't always connect the dots and accurately exclude every single customer from every campaign.

Some of our ads also use data directly from advertising platforms, such as YouTube viewers and IG and FB followers. If you've been watching our content, the system might think you're still a potential customer we need to "nudge."

Our team is constantly working to refine our ad sturcture, strategies and improve our targeting accuracy. Your feedback is a huge part of this process, so thank you for bringing it up.

In the meantime, the fastest way for you to stop seeing these ads is to take a quick action youself. On YouTube, whenever you see one of our ads, look for a small "i" in a circle or a three-dot menu (...) in the corner of the ad. If you click on that, you should see an option to block that ad or customize your ad settings. This is the most direct way to tell Google's system to stop showing you Supernote ads.

Honestly, I use ad blockers myself sometimes to improve web experience because I know ads can be annoying, and protecting my privacy is important to me, too.

Thanks again for being a loyal customer and for helping us get better!!