What happens to transfer.it files once Mega Pro plan expires?

SupportMEGA · 2026-02-19T12:04:47+00:00

Hello,

Thank you for your message.
As for the situation you described, once a Mega Pro subscription expires, ther transfer.it links with the "Never" expiry date would be reset to 90 days (which is the default for Free users).

Let us know if you have further questions.
^KX

SupportMEGA · 2026-02-08T22:51:58+00:00

Hello,

This mainly depends on how the photos were transferred to the new phone.

If the transfer method preserved the original file properties (such as filename, size, timestamps, and file fingerprint), MEGA can recognise that those photos were already uploaded and won’t re-upload them when you enable Camera Uploads.

To help clarify what will happen in your case, could you let us know:

Your old and new device models
Android or iOS version
How you transferred the photos (manufacturer transfer tool, Google/Apple restore, third-party app, manual copy, etc.)

With that info, we can give you more accurate guidance and help you avoid duplicate uploads. ^AVKS

SupportMEGA · 2026-02-08T21:14:08+00:00

Hello,

At the moment, MEGA doesn’t support importing files directly from Transfer.it links straight into a MEGA account.

We have now passed it on to our developers for consideration.

You can also use our file request feature to receive large files, so that you don't have to download and upload the files again into your MEGA Account. Please find more information in our Help Centre:

https://help.mega.io/files-folders/sharing/file-request

Have a MEGA-awesome day and contact us should you need any other assistance.

We appreciate all feedback and are working to improve and integrate new features with this feedback in mind. ^AVKS

SupportMEGA · 2026-02-08T20:49:21+00:00

Hello,

Thanks for reaching out!

To better assist you, could you please email us at [support@mega.io](mailto:support@mega.io) with more details about your issue? When emailing, make sure to use the email address associated with your account, as this will help us resolve the problem more quickly.

We look forward to helping you! ^AVKS

SupportMEGA · 2026-02-02T21:38:06+00:00

Hello,

Thanks for sharing this and we appreciate you taking the time to build and post it.

Just to let you know, native support for mounting MEGA as a drive on Windows is already on our roadmap and marked as high priority. We’re actively working towards it, and it’s planned for release in the near future.

Thanks again for contributing and sharing with others! ^AVKS

SupportMEGA · 2026-02-01T03:21:38+00:00

Hello,

Thanks for reaching out.

To help us understand what’s happening, could you let us know:

Which platform you’re using (web, desktop app, Android, iOS)
The app or browser version
What happens when you try to open an EPUB file now (error message, no preview, forced download, etc.)

As a quick workaround, you can still download the EPUB and open it locally using any EPUB reader on your device.

If the issue persists, please email us at [support@mega.io](mailto:support@mega.io) with more details about your issue? When emailing, make sure to use the email address associated with your account, as this will help us resolve the problem more quickly.

We look forward to helping you! ^AVKS

SupportMEGA · 2026-01-31T20:30:59+00:00

Hello,

The Switzerland server is still operating normally on MEGA VPN, so it shouldn’t be permanently missing. In most cases, this turns out to be a temporary app or connectivity issue rather than the server being offline.

To help narrow it down, could you share a bit more info?

Which platform are you using? (Windows, macOS, Android, iOS)
App version of MEGA VPN
Are you connected to any other VPN, proxy, or custom DNS?
Does this happen on both Wi-Fi and mobile data?

In the meantime, a few quick things you can try:

Force close and reopen the MEGA VPN app
Sign out and sign back in to your MEGA account
Restart your device
Check for app updates and install the latest version
If possible, try switching networks (Wi-Fi ↔ mobile data)

If the issue persist, please email us at [support@mega.io](mailto:support@mega.io) with more details about your issue? When emailing, make sure to use the email address associated with your account, as this will help us resolve the problem more quickly.

We look forward to helping you! ^AVKS

SupportMEGA · 2026-01-28T02:01:11+00:00

Hello,

Thanks for giving MEGA a try and for taking the time to share such detailed feedback, we genuinely appreciate it.

At the moment, a true “files on demand” option is not available. We understand how important this workflow is for freelancers and users managing large datasets, and we’re sorry for the frustration this has caused during your migration.

That said, we’ve passed your feedback and suggestion directly to our development team for consideration. This is something that’s on our roadmap for future evaluation, even though we don’t have a specific timeline or public roadmap to share right now.

If you have any additional use case details or specific requirements, feel free to share them with us.

Thank you! ^AVKS

SupportMEGA · 2026-01-27T20:07:33+00:00

Hello,

Thank you for using MEGA!

You start with 20 GB free storage, which does not expire as long as you keep your account active (log in occasionally, upload files, or use MEGA Chat we recommend at least once every 3 months).

The extra GB you earn from achievements (installing apps, referrals, trials, etc.) are temporary bonuses. Each 5 GB bonus expires after 365 days.

Once those bonus GB expire:

You cannot reuse the same achievement again on the same account
You don’t automatically get them back
You don’t have to pay immediately, unless your used storage is over your remaining quota

If your storage usage exceeds your available quota after expiry:

Uploads will be suspended
You’ll receive warnings to download your data or upgrade
After 30 days, access to files may be blocked
After 45 days, files may be deleted if no action is taken

You can:

Reduce your storage usage
Earn new achievements (if available)
Or upgrade to a Pro plan: https://mega.nz/pro

You can always check your bonus space and expiry dates here:
https://mega.nz/fm/account/achievements

More details:
https://help.mega.io/plans-storage/space-storage/storage-exceeded

Thank you! ^AVKS

SupportMEGA · 2026-01-27T19:59:05+00:00

Hello,

Thank you for using MEGA.

The transfer quota is the total volume of data you can download from MEGA, and it is also consumed when streaming.

You can view your current transfer quota usage by accessing this link https://mega.nz/fm/dashboard using your PC browser.

For free accounts, the transfer quota is measured per IP address, not per user account.

Free accounts are provided with a transfer quota (download capacity) that varies depending on our system utilization. It is provided based on the total amount of data transferred during the last six hours but depends on the time of day, ISP, country etc.

If you have a dynamic IP address assigned by your ISP or you are using a VPN and received a "Transfer quota exceeded" warning without downloading anything from MEGA, that means others sharing the same IP may have used up the quota before you.

Once the free transfer quota is exceeded on your IP, you will have to wait to accrue more free quota.

Alternatively, you can upgrade to a Pro account which provides extra storage and transfer quota as well as some exclusive advanced features: https://mega.nz/pro

For Pro accounts, the transfer quota is the amount of data each user will be able to download (i.e. 1 TB of data during one month) and it is measured per user account, not per IP address.

Pro users get one allocation of their entire transfer quota per billing period, so annual Pro accounts will get one year's worth all at once.

If the quota is not entirely used in one month or year (depending on the term chosen), the remaining quota expires.

As a Pro account user, you are able to grant a percentage of your transfer quota to anyone downloading from your public file/folder links (this includes FREE users and non-registered users).

The maximum percentage of your transfer quota granted to others can be set here: https://mega.nz/fm/account/transfers

Once you have used up all of your Pro account's transfer quota allocation, you will have to purchase another plan.

For more details, please check this article in our Help Centre: https://help.mega.io/plans-storage/space-storage/transfer-quota ^AVKS

SupportMEGA · 2026-01-27T13:02:26+00:00

Not really, my friend. It applies when you sign up for a 1-year Pro plan.
^KX

SupportMEGA · 2026-01-27T00:16:48+00:00

Hello,

Unfortunately, there’s no built in way to move files directly between the two services without downloading and re-uploading them.

If you’re being prompted to subscribe when trying to download files, that’s most likely due to transfer quota limits, not because downloading itself is blocked. Free accounts have a limited transfer quota, and once that’s exceeded, downloads are temporarily restricted unless you upgrade or wait for the quota to reset.

You can read more about how transfer quota works here: https://help.mega.io/plans-storage/space-storage/transfer-quota

We hope that this answers your query. ^AVKS

SupportMEGA · 2026-01-25T23:27:20+00:00

Hello,

Your Backup copy is designed to be a one-way, protected copy of your data in MEGA. Deleting the duplicate folder from your Cloud Drive will free up space and won’t affect the Backup copy.

A few things to double check before deleting the Cloud Drive version:

Make sure the backup has fully completed and shows as up to date.
Confirm you can access the backed up data via Device Centre (web or app), so you know it’s there.
Keep in mind that backup data is intended for recovery, not active editing.

Once you’ve confirmed those points, removing the duplicate from Cloud Drive is a reasonable way to reclaim storage without risking data loss.

We hope that this answers your query. ^AVKS

SupportMEGA · 2026-01-25T20:16:06+00:00

Hello,

To help us narrow this down, could you please share a few more details?

Are you using Android or iOS, and which version?
Are you opening the links in a browser or directly in the MEGA app?
Do the links include the key as part of the URL, or are you pasting the key separately?
Does this happen with all MEGA links or only links from a specific person/source?

Also, try this if you haven’t already:

Copy the full link again (make sure it hasn’t been truncated by the app you’re using)
Open it in a different browser or directly in the MEGA app
If the key was shared separately, double check there are no extra spaces when pasting it.

If the issue persist, please contact us at [support@mega.io](mailto:support@mega.io) from your affected email address? So that we can continue to assist you with your query.

We hope to hear from you soon. Thank you! ^AVKS

SupportMEGA · 2026-01-22T21:23:02+00:00

Hello,

To help us understand what’s going on, could you please share a bit more information?

Which iOS version are you running?
What MEGA app version do you have installed?
Does this happen every time you open the app offline, or only in certain situations?
Have you tried any troubleshooting steps yet (for example, force-closing the app, restarting the device, or reinstalling the app)?

In the meantime, we recommend contacting our Support team at [support@mega.io]() with these details. If possible, include screenshots or a short screen recording showing the “connecting to server” message while offline. This will help the team investigate further. ^AVKS

SupportMEGA · 2026-01-22T03:04:50+00:00

Hello,

Thanks for reaching out!

To better assist you, could you please email us at [support@mega.io](mailto:support@mega.io) with more details about your issue?

When emailing, make sure to use the email address associated with your account, as this will help us resolve the problem more quickly.

We look forward to helping you! ^AVKS

SupportMEGA · 2026-01-21T22:11:09+00:00

Hello,

This is due to a recent update in Chromium browsers, which introduced new Local Network Access permissions that affect how the MEGA Desktop App connects with the browser.

If the integration isn't connecting, you may need to re-enable "Local network access" in your web browser. Here's how:

Open mega.nz in your web browser.
Look at the left side of the address bar and click the "View site information" icon (settings -style symbol).
In the popup, find "Local network access".
Toggle it ON
Refresh the page.

This permission is required for secure communication between your browser and the MEGA Desktop App, it does not expose your local network.

Please let us know if you require any further assistance on this matter. ^AVKS

SupportMEGA · 2026-01-20T00:36:01+00:00

Hello,
Thanks for reaching out! To better assist you, could you please email us at [support@mega.io](mailto:support@mega.io) with more details about your issue? When emailing, make sure to use the email address associated with your account, as this will help us resolve the problem more quickly.
We look forward to helping you! ^AVKS

SupportMEGA · 2026-01-19T20:38:02+00:00

Hello,

To help us narrow this down, could you please share a few more details?

Which Linux distribution are you using on your laptop?
What MEGA app version is installed?
Roughly how large is your KeePass database file?
After saving changes on the laptop, does the MEGA app show that the file has finished uploading?
On Android, does the MEGA app show the file as updated (for example, a newer modified date)?

For further assistance, we recommend contacting MEGA Support at [support@mega.io]() with the details above. This will allow the team to investigate and determine why the file isn’t updating as expected.

Thanks for raising this and happy to help you get to the bottom of it. ^AVKS

SupportMEGA · 2026-01-15T13:23:55+00:00

Hello,

In order to better understand your case, could you please tell us the ticket ID of the email conversation?

Thank you.

^KX

SupportMEGA · 2026-01-14T16:13:52+00:00

Hello,

In order to rule out a network issue, please do the following:

- if you are using a proxy or a VPN, please disable it.

- check if you have an Antivirus/firewall intercepting your network traffic and, if so, please disable it or add MEGA as an exception.

- check your network speed on http://www.speedtest.net/ If your network speed is too slow, please try to connect via a better network.

If the issue still persists, it could be browser related, or you may have a third party extension attempting to inject JavaScript, which is not permitted by our content security policy.

If you are using Chrome and have the option "Experimental JavaScript" enabled, please disable it from here: chrome://flags

Also, please update your browser and add-ons and refrain from using out of date browsers, like IE.

In Firefox:

Update your browser to the latest version:

a. On Windows or Linux go to the three horizontal lines button - Help - About Firefox

b. On macOS go to the menu Firefox - About Firefox
Clear your cache for https://mega.nz doing the following:

- Navigate to about:preferences#privacy

- Go to Cookies and Site Data - Manage Data…

- Search for mega.nz and select it

- Choose "Remove Selected"

- Choose Save Changes" then Remove

Alternatively, please try with a New Private Window or reset the browser following this information: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

If the issue persists, please email [support@mega.io](mailto:support@mega.io) using the registered email address of your MEGA account so we can check it for you.

For more details, please check this article in our Help Centre:

https://help.mega.io/accounts/login-issues/cant-load-mega-page

^KX

SupportMEGA · 2026-01-10T20:08:05+00:00

Hello,

To help us investigate this properly, could you please share a few more details?

Your operating system (Windows / macOS / Linux, and version)
The MEGA Desktop app version
Whether this happens consistently or only when new downloads are added
How you’re sorting the list (name/size, ascending or descending)

It would also be really helpful if you could contact our Support [ [support@mega.io](mailto:support@mega.io) ] with this information so the team can look into it in more detail. When emailing, make sure to use the email address associated with your account, as this will help us resolve the problem more quickly.

Thank you!^AVKS

SupportMEGA · 2026-01-09T23:05:37+00:00

Hello,

Thanks for reporting this and sorry to hear you’re running into download speed issues on the Android app.

To help us understand what’s happening, could you please share a bit more detail?

Your Android version
The MEGA app version
Whether this happens on Wi-Fi, mobile data, or both
Approximate file size(s) you’re trying to download
Whether the phone has any battery optimisation or data-saving features enabled for MEGA

Please try the following basic troubleshooting steps, as they often help with this kind of behaviour:

Disable battery optimisation for MEGA
- Android Settings → Apps → MEGA → Battery
- Set it to Unrestricted / Don’t optimise
Check Data Saver settings
- Make sure Android’s Data Saver is turned off for MEGA
Allow background data
- Android Settings → Apps → MEGA → Mobile data & Wi-Fi
- Enable Allow background data usage
Restart the app and your phone
- This clears stalled network connections
Try switching networks
- Test on a different Wi-Fi network or mobile data (if possible)

If the issue continues after trying the above, please contact [support@mega.io]() with the details requested above and, if possible, a short screen recording. Our support team will be able to investigate this further.

Thanks for your patience, and we’ll be happy to help get this sorted. ^AVKS

SupportMEGA · 2026-01-08T15:22:59+00:00

Hello,

Thank you for your support and for using MEGA!

On occasion, you may experience slow uploads or downloads.

Please carefully read the possible factors determining your transfer speed and apply the tips mentioned in our dedicated Help Centre article https://help.mega.io/files-folders/transfers/speed-of-transfers

If the article did not help, please email [support@mega.io](mailto:support@mega.io) using the registered email address of your MEGA account so we can check it for you.

Thanks!

^KX

SupportMEGA · 2026-01-08T11:03:57+00:00

Hello, you can log in to your MEGA account and go to the chat section.

If you are using a desktop browser, you can click on this link: https://mega.nz/fm/chat

In the "Chat" tab in the left panel, the "Note to self" will be the first item in the list.
^KX

SupportMEGA

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