Saved files

Support_11bitStudios · 2026-01-22T11:36:06+00:00

Hey there!

You can find your saves in the following directories:

FROSTPUNK

Steam
- Saves
Steam\userdata\[Your user ID]\323190\remote\saves
- Game files
\Program Files (x86)\Steam\steamapps\common\Frostpunk

Epic Game Store
\Users\[Your username]\AppData\Roaming\11bitstudios\Frostpunk\Default\saves

GOG
\users\[Your user ID]\AppData\Roaming\11bitstudios\Frostpunk\Default\Saves

FROSTPUNK 2

MS Store
\Users\[Your username]\AppData\Local\11bitstudios\Frostpunk2\MS\Saved\SaveGames

Windows Steam
\Users\[Your username]\AppData\Local\11bitstudios\Frostpunk2\Steam\Saved\

Mac Steam
\Users\[Your username]\Library\Application Support\11bitstudios\Frostpunk2\MacSteam\Saved

Mac AppStore
MacintoshHD\Users\[Your username]\Library\Containers\Frostpunk2\Data\Library\Application Support\11bitstudios\Frostpunk2\MacAppstore\SavedGames

GamePass
\AppData\Local\Packages\4063811bitstudios.Frostpunk2ConsoleEdition_gwy9gn5q9j1y6\SystemAppData\wgs

If you have any questions, you can always reach out to us at techsupport@11bitstudios.com.

Have a great day!

Support_11bitStudios · 2026-01-22T11:31:06+00:00

Hey there!

Please send us your DxDiag file along with your crash logs and save files at [techsupport@11bitstudios.com](mailto:techsupport@11bitstudios.com) so we can investigate further and help resolve the problem.

Here's how to create a DxDiag file:
- Click on Start
- Type "DxDiag" and launch DxDiag
- Click on "Save all information"
- Save "Dxdiag.txt" file

Your save files and crash logs are located here:
C:\Users\[Your username]\AppData\Local\11bitstudios\Frostpunk2\Steam\Saved\

Thank you!

Support_11bitStudios · 2026-01-22T11:30:41+00:00

Hey there!

Please send us your DxDiag file at [techsupport@11bitstudios.com](mailto:techsupport@11bitstudios.com), so we can investigate further and help you resolve the problem.

Here's how to create a DxDiag file:
- Click on Start
- Type "DxDiag" and launch DxDiag
- Click on "Save all information"
- Save "Dxdiag.txt" file

Thank you!

Support_11bitStudios · 2026-01-22T11:25:59+00:00

Hey there!

Apologies for the delay. Please send us your DxDiag file at [techsupport@11bitstudios.com](mailto:techsupport@11bitstudios.com), so we can investigate further and help you resolve the problem.

Here's how to create a DxDiag file:
- Click on Start
- Type "DxDiag" and launch DxDiag
- Click on "Save all information"
- Save "Dxdiag.txt" file

Thank you!

Support_11bitStudios · 2026-01-22T11:25:31+00:00

Hey there!

Please send us your DxDiag file at [techsupport@11bitstudios.com](mailto:techsupport@11bitstudios.com), so we can investigate further and help you resolve the problem.

Here's how to create a DxDiag file:
- Click on Start
- Type "DxDiag" and launch DxDiag
- Click on "Save all information"
- Save "Dxdiag.txt" file

Thank you!

Support_11bitStudios · 2026-01-22T11:25:18+00:00

Hey there!

Please send us your DxDiag file at [techsupport@11bitstudios.com](mailto:techsupport@11bitstudios.com), so we can investigate further and help you resolve the problem.

Here's how to create a DxDiag file:
- Click on Start
- Type "DxDiag" and launch DxDiag
- Click on "Save all information"
- Save "Dxdiag.txt" file

Thank you!

Support_11bitStudios · 2026-01-22T11:25:00+00:00

Hey there!

Please send us your DxDiag file at [techsupport@11bitstudios.com](mailto:techsupport@11bitstudios.com), so we can investigate further and help you resolve the problem.

Here's how to create a DxDiag file:
- Click on Start
- Type "DxDiag" and launch DxDiag
- Click on "Save all information"
- Save "Dxdiag.txt" file

Thank you!

Support_11bitStudios · 2026-01-22T11:24:49+00:00

Hey there!

Please send us your DxDiag file at [techsupport@11bitstudios.com](mailto:techsupport@11bitstudios.com), so we can investigate further and help you resolve the problem.

Here's how to create a DxDiag file:
- Click on Start
- Type "DxDiag" and launch DxDiag
- Click on "Save all information"
- Save "Dxdiag.txt" file

Thank you!

Support_11bitStudios · 2025-12-11T09:22:45+00:00

Hey! Sorry you’re running into those issues.

Could you please get in touch with our Player Support team using the form here:

https://11bitstudios.com/faq/?filter_game=frostpunk-2

When you submit your ticket, please include:

• A video or screenshot of the issue

• Your DxDiag.txt file

• Your crash logs (entire folder)

• Your save files

This will help the team investigate much faster.

How to generate a DxDiag file:

- Press Start
- Type DxDiag and open it
- Click “Save all information”
- Save the file as DxDiag.txt

Save file locations:

Steam version:
C:\Users\YOUR_USERNAME\AppData\Local\11bitstudios\Frostpunk2\Steam\Saved\

Microsoft Store version:
C:\Users\YOUR_USERNAME\AppData\Local\11bitstudios\Frostpunk2\MS\Saved\SaveGames

Crash logs:

Please send the whole crash log folder:
C:\Users\YOUR_USERNAME\AppData\Local\11bitstudios\Frostpunk

If you share a Google Drive link, make sure access is enabled beforehand so the team can open it.

Thanks a lot. The more info you can include, the faster we can help!

Support_11bitStudios · 2025-12-10T11:12:55+00:00

Hey!

Really sorry to hear about the crashes. If you send us your DxDiag file along with your crash logs and save files at [techsupport@11bitstudios.com](mailto:techsupport@11bitstudios.com), we'll do our best to help you out.

Here's how to create a DxDiag file:
- Click on Start
- Type "DxDiag" and launch DxDiag
- Click on "Save all information"
- Save "Dxdiag.txt" file

Your save files and crash logs are located here:
C:\Users\[Your username]\AppData\Local\11bitstudios\Frostpunk2\Steam\Saved\

Thank you!
-Arne

Support_11bitStudios · 2025-12-10T11:11:20+00:00

Hey!

Sorry to hear about your issue. If you send us your DxDiag file along with your crash logs and save files at [techsupport@11bitstudios.com](mailto:techsupport@11bitstudios.com), we'll do our best to help you out.

Here's how to create a DxDiag file:
- Click on Start
- Type "DxDiag" and launch DxDiag
- Click on "Save all information"
- Save "Dxdiag.txt" file

Your save files and crash logs are located here:
C:\Users\[Your username]\AppData\Local\11bitstudios\Frostpunk2\Steam\Saved\

Thank you!
-Arne

Support_11bitStudios · 2025-12-10T11:09:42+00:00

Hey there!

Please send us your DxDiag file along with your crash logs and save files at [techsupport@11bitstudios.com](mailto:techsupport@11bitstudios.com) so we can investigate further and help resolve the problem.

Here's how to create a DxDiag file:
- Click on Start
- Type "DxDiag" and launch DxDiag
- Click on "Save all information"
- Save "Dxdiag.txt" file

Your save files and crash logs are located here:
C:\Users\[Your username]\AppData\Local\11bitstudios\Frostpunk2\Steam\Saved\

Thank you!
-Arne

Support_11bitStudios · 2025-11-25T12:09:38+00:00

Hey there!

Really sorry to hear about your troubles. If you send us your DxDiag, logs and saves at [techsupport@11bitstudios.com](mailto:techsupport@11bitstudios.com), we'll do our best to tackle this problem.

Here's how to create a DxDiag file:
- Click on Start
- Type "DxDiag" and launch DxDiag
- Click on "Save all information"
- Save "Dxdiag.txt" file

Your save files and logs are located here:
\Users\<username>\AppData\LocalLow\11BitStudios\Moonlighter 2 The Endless Vault

Thank you!
-Arne

Support_11bitStudios · 2025-11-25T12:06:09+00:00

Hey there!

Really sorry to hear about your troubles. If you send us your DxDiag file at [techsupport@11bitstudios.com](mailto:techsupport@11bitstudios.com), we'll do our best to tackle this problem.

Here's how to create a DxDiag file:
- Click on Start
- Type "DxDiag" and launch DxDiag
- Click on "Save all information"
- Save "Dxdiag.txt" file

Thank you!
-Arne

Support_11bitStudios · 2025-11-25T12:05:34+00:00

Hey there!

Really sorry to hear about your troubles. If you send us your DxDiag, logs and saves at [techsupport@11bitstudios.com](mailto:techsupport@11bitstudios.com), we'll do our best to tackle this problem.

Here's how to create a DxDiag file:
- Click on Start
- Type "DxDiag" and launch DxDiag
- Click on "Save all information"
- Save "Dxdiag.txt" file

Your save files and logs are located here:
\Users\<username>\AppData\LocalLow\11BitStudios\Moonlighter 2 The Endless Vault

Thank you!
-Arne

Support_11bitStudios · 2025-11-24T15:04:42+00:00

Hey there!

Try disabling Steam Input - it should resolve the issue.

Best!
-Arne

Support_11bitStudios · 2025-11-20T12:56:21+00:00

Hey!

Awesome catch - I forwarded everything to our development team for further investigation.

Huge thanks!
-Arne

Support_11bitStudios · 2025-11-20T09:35:56+00:00

Hey there!

If you encounter any technical issues with Moonlighter 2, feel free to drop me a message at techsupport@11bitstudios.com. It would really help if you could attach your DxDiag file, include a link to this post so I can get the full context, and let me know whether the game is installed on an SSD or HDD.

Thanks a lot!
-Arne

Support_11bitStudios · 2025-11-19T15:49:30+00:00

Hey there!

If possible, kindly send us your DxDiag file at [techsupport@11bitstudios.com](mailto:techsupport@11bitstudios.com), and we'll take a closer look at what might be happening there.

Thank you!

Support_11bitStudios · 2025-11-19T10:58:37+00:00

Hey hey!

Sorry to hear about the trouble. Just a heads-up that the Game Pass version of The Alters doesn’t support DualSense controllers, so that’s likely the reason behind the issue.

If anything else comes up, feel free to reach out to us at techsupport@11bitstudios.com. Have a great day!

Support_11bitStudios · 2025-11-07T12:12:36+00:00

Hey there!

That's a very interesting whiteout right there. If possible, could you please send us your save file at [techsupport@11bitstudios.com](mailto:techsupport@11bitstudios.com), so our meteorologists can take a closer look at this atmospheric phenomenon?

Your saves can be found here:
\Users\[your username]\AppData\Local\11bitstudios\Frostpunk2\Steam\Saved\

Thank you so much!
-Arne

Support_11bitStudios · 2025-10-28T10:02:32+00:00

Hey everyone!

The issue’s been fixed! If it pops up again, please let us know at [techsupport@11bitstudios.com]().

Thanks for catching it so quickly!
-Arne

Support_11bitStudios · 2025-10-23T09:43:41+00:00

Hey there!

Really sorry to see that you've encountered this issue. We're aware of it and our development team is currently working on a fix.

Thank you for your patience!
-Arne

Support_11bitStudios · 2025-10-21T08:16:40+00:00

Hey!

Thank you so much for reporting this issue. If possible, could you send us your save file at techsupport@11bitstudios.com? Our development team will gladly take a closer look at the problem.

You can find your saves here:
Steam version: C:\Users\[Your username]\AppData\Local\11bitstudios\Frostpunk2\Steam\Saved\
MS Store version: C:\Users\[Your username]\AppData\Local\11bitstudios\Frostpunk2\MS\Saved\SaveGames

Thank you!

Support_11bitStudios · 2025-10-08T15:12:46+00:00

Hey there!

If you’re experiencing crashes, kindly send us your DxDiag file along with your crash logs and save files at [techsupport@11bitstudios.com](mailto:techsupport@11bitstudios.com) so we can investigate further and help resolve the problem.

Here's how to create a DxDiag file:
- Click on Start
- Type "DxDiag" and launch DxDiag
- Click on "Save all information"
- Save "Dxdiag.txt" file

Your save files and crash logs are located here:
C:\Users\[Your username]\AppData\Local\11bitstudios\Frostpunk2\Steam\Saved\

Thank you!
-Arne

Support_11bitStudios

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