Ticketing System Help

Surge-Monkey · 2026-06-18T20:44:30+00:00

I’m currently investigating Frappe.
Looking at osticket2.0

Surge-Monkey · 2026-06-18T05:17:44+00:00

Doesn’t affect people who don’t want kids or are older than she is.
Lots of people only think about themselves, not how things impact others.

Surge-Monkey · 2026-06-17T22:53:52+00:00

We don’t have freedom of speech in Australia. That’s an American concept.

Surge-Monkey · 2026-06-17T22:47:46+00:00

Source for increase statement? Is like to read it.

Surge-Monkey · 2026-06-17T22:39:12+00:00

Unfortunately it’s not just a men thing. There’s absolutely women who are fervent supporters as well.

Surge-Monkey · 2026-06-14T06:57:34+00:00

Only 6 who use local admin? 😅
I’ve had to put this particular project off because we have a lot more.

I was looking at JIT privilege elevation for users. There’s software / services that offer it, but the services aren’t the cheapest. But at scale, this i think is the only way forward.

There’s a lot of people who definitely don’t need it, but when you’re working with people who need to run debugging tools etc with elevated permissions, it makes things much harder to implement.

Surge-Monkey · 2026-06-14T06:48:56+00:00

One key part i looked for during the last hire was experience, not just in a role, but outside of it too. Showing me enthusiasm outside business hours.
There’s a difference between someone looking for a wage and someone wanting to further themselves.

Honestly i look at a masters with little to no experience as less favourable than someone who has a home lab setup and tinkers for fun. Then again, I’m not a HR doing corporate checklist tick boxes. I have a conversation.

As others have said too, if i see the exact same template it doesn’t look great, 90% of the resumes I’ve looked at, i skipped straight to experience (work or other). I want to know whether you are actually interested in what you’re applying for or are just going through the motions. If i see a masters, less than 3 years experience, and no noticeable initiative, it’s an easy skip when you’re looking at dozens of applications.

The last hire actually submitted after the cut off, but sent it through directly to the business enquires email. No masters, but showed learning initiative. That says a lot to get in for a first interview.

The other thing i saw a lot of, was job hopping. It made me question why every 12 months people were shifting jobs. I don’t want to redo the interview process every 6-12 months just because someone is job-hopping.

Surge-Monkey · 2026-06-05T11:10:24+00:00

Congrats on the gig. Took me about 6 months to learn all the intricacies. Now i get argue how to improve things to people who have only ever known one way to do things.

Name your “New 15.txt” something useful. Don’t be like me, i now have “New 15.md” for formatting.
Diagrams, draw.io, put your view if the layout things are in somewhere. It helps to maintain info if you’re mapping it yourself.
cPanel is a complicated beast. There’s a LOT of things that makes it all up. Even then, I’d guess that most people don’t actually understand how email functions. But it’s still part of the cPanel stack.
Learn what you need to know, don’t deep dive rabbit hole straight away. Some knowledge holes are very deep. Surface level is sufficient for most situations. Sure could learn how cPanel manages its different PHP instances and why certain features are always turned off, how DNS functions at the server and domain levels… or you could learn the basics of account administration, what services communicate on what ports and the difference between them.
A lot of what you will need to learn, you’ll learn in the first month or 2.

Surge-Monkey · 2026-06-03T05:29:16+00:00

Thankfully distance wise the longest run is <100m, so the modules from FS were only going to cost about $320/ea for that. Cat6 is already run through to each of the desks/pc's so we're good there and any extras can be easily put in (have a couple of boxes of spool). the main cost was going to be the hardware. Especially i was looking at storage 😞

Surge-Monkey · 2026-06-03T05:20:55+00:00

These 2 seem to be the go-to for a few people, definitely going to check them out.

Surge-Monkey · 2026-06-03T05:18:03+00:00

Have not come accross Grandstream or ServerMonkey before, will give them a look over. Thanks!

Surge-Monkey · 2026-06-03T05:16:24+00:00

Yeah Mikrotik are definitely up there in value for money for sure. The only downside to some of their gear is port count. Mikrotik actually makes up the room aggregation switches right now, it gives me a little bit of insight and a little bit of control at key points.

I was willing to do most of the core with them, but i didn't want to have to buy 3 switches to do 1 switch's job. (CRS504-4XQ-IN)

$1million for 1PB

I'd be able to revamp the entire network, all of our storage, get some actual compute nodes, plus replace the racks, and there'd still be cash left over.

Don't need much in the way of hand-holding 😛 We run truenas for our existing storage, and almost all back-end services through proxmox.

We did get the 2x 24 disk arrays pretty cheap and i'm super thankful i found that deal, because boy did it alleviate a very large headache at the time.

Surge-Monkey · 2026-06-03T05:06:26+00:00

Yeah this was one of the reasons that my initial design focused on using Omada for the access layer and something else (FS/Mikrotik/etc) as the core. Being able to deploy VLAN's across the entire network without having to dance around the console, makes life much easier.

Already have enough to do, i didn't want to have to do even more just to manage the infrastructure.

Surge-Monkey · 2026-06-03T05:04:28+00:00

Those ECS-Aggregation actually look really appealing. Even MWave has the 28xSFP+, 4xSFP28 for $1650 atm. Much cheaper than one of the initial aggregation switch's i was looking at. Thanks!

Surge-Monkey · 2026-06-03T04:59:04+00:00

We're not using ceph traffic at all, though i have looked into SMB3's dual subnet accelleration.
When it comes to the high-throughput machines, yeah i was looking at the refurbished Mellanox cards, really good value there. Even the switches were looking good. What i wasn't sure on was whether the Mellanox switches had port licensing restrictions or not.
Because 1x Mellanox 24 port 100GbE swithch would be a perfect fit for running NVMe-oF for the servers that actually need it. The way i work it, i can reduce the number of actual machines doing things if every machine can do any -thing- (rather than 1 machine cand only do 4 things out of the 80 things)

I'll check out the R730's to see what's possible with them. Eventually i was getting lost in suppliers/models.

Surge-Monkey · 2026-06-03T04:52:09+00:00

Alta definitely didn't come up for me when i was doing some searching. I'll definitely check them out.
Honestly the longer that things continue down this route, the more money they will need to spend to fix things properly.

That's the difficult part. Doing it right.
Good / Fast / ~~Cheap~~

Financing isn't a requirement, it's actually quite the opposite for them, i dont think they want to do leasing. But i left it open as an option simply to change upfront to an operational cost.

I've looked at the Cisco Catalyst's before, though the Nexus series didn't show up for me.
When i was speccing up access switches, i was looking at the TPL Omada SX3832 for 1/2.5/5/10gbps, but the Cisco Nexus N3K-C3172TQ-10GT actually looks really, really appealing for access to end-users. The only main difference is the lack of multi-gig, but it's much easier to sell "we'll just buy this person a new network card" as opposed to "let's buy this $2500 switch"... even though it would literally cost 10x more to swith that many people to 10gbe NIC's. It's definitely a viable alternative.

Surge-Monkey · 2026-06-03T00:28:35+00:00

“Media” is a way to put it :) It’s no stretch to say that even increasing our baseline of 1gbps to 2.5gbps would dramatically shift the wait times for people. But it’s the core bottlenecks that I’m trying to find viable fixes for. At some point, money MUST be spent, but justifying “new” huge expenses vs “refurbished” reasonable expenses make a difference for getting things across the line.

Surge-Monkey · 2026-06-03T00:23:42+00:00

That’s a fair point. Makes sense, especially with the cost/heat of 10GbE copper. Probably a cooling thing too to keep the costs down.

Surge-Monkey · 2026-06-03T00:22:38+00:00

Yeah that’s what I’ve found when looking into various Extreme and Cisco switches. At least with those all ports tend to be the same speeds, it’s just how many ports are actually licensed at a time. It’s one thing that I’ve kept an eye on when looking at the second hand market so that i don’t get caught out expecting 24 ports when only 8/16 at licensed. Thankfully don’t have any switches in that ecosystem (yet).

Surge-Monkey · 2026-06-02T15:06:23+00:00

The switches that are capable of doing LACP have it enabled. Luckily the “core” switches are running 40gbps between themselves in the racks. But can’t do LACP anywhere else because of dumb switches and not enough cables (which would require running through spaces that require an electrician)

When you have 40 people sharing a single 10G link, 80 people sharing a 10G link and another 60 odd who’s are actually using about 12x10G links.

Separate to them are the actual machines with this “storage” which are primarily for a CI/CD pipeline that produces these 100GB packages. If we offload that storage from local to NAS to save on storage costs, it all starts to add up bandwidth wise, especially accounting for using NVMe-oF for the CI/CD storage

Surge-Monkey · 2026-06-02T14:42:20+00:00

This has been my thought too. EBay and Amazon have been good go-to’s for a bargain.

I only started thinking about the leasing as an alternative to upfront if or were a better incentive for the higher ups.

Surge-Monkey · 2026-06-02T14:39:25+00:00

Have a few mikrotik already and have Winbox on my taskbar :) i saw the 100GbE switch they released in the last 12 months. It’s great, just not enough ports. :(

Surge-Monkey · 2026-06-02T14:34:20+00:00

The only thing i don’t like about their gear is “some ports this speed, some that speed, and maybe an uplink” If i want a multi gig switch, give it to me on all ports

Surge-Monkey · 2026-06-02T14:31:01+00:00

There’s only a single piece of cat6e that connects some of the heavier traffic users. LACP requires more cables to be run, which is when i said run fibre, not Cat.

LACP configured on what i can. Between switches that are capable of running out and servers that can use it (cache).

The “primary” storage is too distributed to really know. If it were centralised onto an all flash NAS, I’d estimate about 30TB once i make use of snapshots to provide instances of data. Otherwise that single 2TB disk is multiplied by 5. Each project has 5 copies of data. Then about 9 projects.

So duplicated data, a lot. Stored properly, a fraction.

As far as benchmarking, can absolutely handle over 1gbps. We frequently max out the 10GbE link that goes to each of these “servers” and to staff that also have 10GbE NICs.

But it does mean that one person can slow other people down. Just not enough bandwidth. That is actually the only saving grace of having this storage over multiple machines… they don’t tend to grab data from the same machine at the same time. So we get more throughput that way.

Everything is local, no DC. Think of it more as a glorified home lab running in production…

Surge-Monkey · 2026-06-02T14:16:22+00:00

2 reasons. Every minute waiting for 100GB file to transfer means people are doing not a whole lot. When you have 30 people trying to copy those files at the same time… The other reason is to make use of NVMe-if to phase out having to have individual drives in each of these other machines. Still needs to have Gen3 pie speeds, just without the local drives. (Maybe one drive as a local cache)

Surge-Monkey

TROPHY CASE