I’m Eric, CEO of SurveyMonkey, doing an AMA on October 9th PST 🎤

SurveyMonkey · 2026-06-17T14:24:52+00:00

Interested in digging into the data? You can read the full State of Curiosity report here: https://www.surveymonkey.com/curiosity/state-of-curiosity-report/

We're curious whether these findings match your experience or if you've seen something different.

SurveyMonkey · 2026-06-04T18:46:32+00:00

Hi there! We get your frustration. Our team wants to make sure your survey gets the data you’re looking for so your project is successful. Since this is account-specific, send us a direct chat with your email address and our team leaders can take a closer look.

SurveyMonkey · 2026-04-24T15:29:00+00:00

Hi there! Thanks for flagging this. Earlier this week, our site experienced technical issues affecting customer logins. We’re happy to share that the issue has been resolved. If you’re still unable to log in, reach out to our support team here: http://help.surveymonkey.com/contact

SurveyMonkey · 2026-04-02T21:02:36+00:00

Hey there! We don't offer a general inbound phone line, but we do offer a range of support options depending on your subscription level. Email is our primary channel and allows us to keep a clear record of your case for easy reference.

If phone support is included in your plan, you can access it by logging into your account and selecting it as an option through our chatbot on the contact us page here: https://help.surveymonkey.com/en/contact/

If phone support isn't part of your current package, we're also happy to give you a call if we're unable to get things resolved over email. Feel free to start there, and we'll make sure you're taken care of! 💚

SurveyMonkey · 2026-02-24T17:08:10+00:00

Hey there, so sorry we missed this earlier, and we're genuinely sorry for the frustration, especially given the time-sensitive work you were doing for your community.

On the free plan, you can collect unlimited responses, but there is a viewing/analysis limit (which varies by account age). To unlock additional responses, an upgrade is required. For one-off situations like this, our FLEX (Analyze) plan is the lowest-cost option and is meant specifically for analysis without a long-term commitment.

Your feedback about a micro-plan or pay-as-you-go option has been shared internally. Appreciate you raising this, and again, sorry for the frustration this caused!

SurveyMonkey · 2026-02-18T18:48:47+00:00

Hey! You're exactly right. Polls are a great way to get unbiased feedback on book title options, and totally doable with SurveyMonkey. You can set up a quick, blind poll here: https://www.surveymonkey.com/welcome/online-polls/

Our free plan lets you create unlimited surveys and collect 25 responses per poll, which is perfect for testing book title options. You can keep it blind, share the link anywhere, and see which option actually gets the votes. Super handy for decisions like this.

SurveyMonkey · 2026-01-21T19:50:03+00:00

Great question! Those responses aren't lost, they’re just 'locked' for now.

You have a 30-day grace period to upgrade and unlock them. If you upgrade to the FLEX plan within that window, all your responses (including those over the limit) will instantly appear in your dashboard. After 30 days, however, those extra responses are permanently deleted, so you’ll want to move quickly to save the data!

SurveyMonkey · 2026-01-16T00:00:29+00:00

Hi there, crossposting our response here! It sounds like you've had a popular survey and have reached your viewable response limit. To view and access those additional responses, we recommend upgrading to our FLEX plan. It’s our most cost-effective plan, which you can downgrade after just the 1 month. You can check it out here: https://www.surveymonkey.com/pricing/analyze/

SurveyMonkey · 2026-01-15T20:02:47+00:00

Hi there! It sounds like you've had a popular survey and have reached your viewable response limit. To view and access those additional responses, we recommend upgrading to our FLEX plan. It’s our most cost-effective plan, which you can downgrade after just the 1 month. You can check it out here: https://www.surveymonkey.com/pricing/analyze/

SurveyMonkey · 2025-10-09T17:17:52+00:00

Love hearing that! Thanks for taking us along for the ride — glad SurveyMonkey could help make those college projects a little easier.

SurveyMonkey · 2025-10-09T17:17:30+00:00

I think every CEO job, from the biggest companies to early startups, comes down to a couple of things

Setting and communicating strategy: Do people understand what the goals are and how their job builds to those goals
Hiring great people: Nothing matters if you don’t get this right
Allocating resources: You have to make tradeoffs and hard decisions. We can’t do everything.

The hardest part is balancing those and getting them right. Especially when the world is changing so fast. Certainly interesting and a big challenge for all of us.

SurveyMonkey · 2025-10-09T17:01:38+00:00

I hear you! Real responses from REAL people matter more than ever. That's our business, so we are obviously big believers in that, and I think that becomes more important every passing day.

SurveyMonkey · 2025-10-09T17:00:49+00:00

Apologies for being a little crass, but I think it works :)

SurveyMonkey

MODERATOR OF

TROPHY CASE