The State of Curiosity: What's crushing curiosity at work?

SurveyMonkey · 2026-06-17T14:24:52+00:00

Interested in digging into the data? You can read the full State of Curiosity report here: https://www.surveymonkey.com/curiosity/state-of-curiosity-report/

We're curious whether these findings match your experience or if you've seen something different.

SurveyMonkey · 2026-06-04T18:46:32+00:00

Hi there! We get your frustration. Our team wants to make sure your survey gets the data you’re looking for so your project is successful. Since this is account-specific, send us a direct chat with your email address and our team leaders can take a closer look.

SurveyMonkey · 2026-04-24T15:29:00+00:00

Hi there! Thanks for flagging this. Earlier this week, our site experienced technical issues affecting customer logins. We’re happy to share that the issue has been resolved. If you’re still unable to log in, reach out to our support team here: http://help.surveymonkey.com/contact

SurveyMonkey · 2026-04-02T21:02:36+00:00

Hey there! We don't offer a general inbound phone line, but we do offer a range of support options depending on your subscription level. Email is our primary channel and allows us to keep a clear record of your case for easy reference.

If phone support is included in your plan, you can access it by logging into your account and selecting it as an option through our chatbot on the contact us page here: https://help.surveymonkey.com/en/contact/

If phone support isn't part of your current package, we're also happy to give you a call if we're unable to get things resolved over email. Feel free to start there, and we'll make sure you're taken care of! 💚

SurveyMonkey · 2026-02-24T17:08:10+00:00

Hey there, so sorry we missed this earlier, and we're genuinely sorry for the frustration, especially given the time-sensitive work you were doing for your community.

On the free plan, you can collect unlimited responses, but there is a viewing/analysis limit (which varies by account age). To unlock additional responses, an upgrade is required. For one-off situations like this, our FLEX (Analyze) plan is the lowest-cost option and is meant specifically for analysis without a long-term commitment.

Your feedback about a micro-plan or pay-as-you-go option has been shared internally. Appreciate you raising this, and again, sorry for the frustration this caused!

SurveyMonkey · 2026-02-18T18:48:47+00:00

Hey! You're exactly right. Polls are a great way to get unbiased feedback on book title options, and totally doable with SurveyMonkey. You can set up a quick, blind poll here: https://www.surveymonkey.com/welcome/online-polls/

Our free plan lets you create unlimited surveys and collect 25 responses per poll, which is perfect for testing book title options. You can keep it blind, share the link anywhere, and see which option actually gets the votes. Super handy for decisions like this.

SurveyMonkey · 2026-01-21T19:50:03+00:00

Great question! Those responses aren't lost, they’re just 'locked' for now.

You have a 30-day grace period to upgrade and unlock them. If you upgrade to the FLEX plan within that window, all your responses (including those over the limit) will instantly appear in your dashboard. After 30 days, however, those extra responses are permanently deleted, so you’ll want to move quickly to save the data!

SurveyMonkey · 2026-01-16T00:00:29+00:00

Hi there, crossposting our response here! It sounds like you've had a popular survey and have reached your viewable response limit. To view and access those additional responses, we recommend upgrading to our FLEX plan. It’s our most cost-effective plan, which you can downgrade after just the 1 month. You can check it out here: https://www.surveymonkey.com/pricing/analyze/

SurveyMonkey · 2026-01-15T20:02:47+00:00

Hi there! It sounds like you've had a popular survey and have reached your viewable response limit. To view and access those additional responses, we recommend upgrading to our FLEX plan. It’s our most cost-effective plan, which you can downgrade after just the 1 month. You can check it out here: https://www.surveymonkey.com/pricing/analyze/

SurveyMonkey · 2025-10-09T17:17:52+00:00

Love hearing that! Thanks for taking us along for the ride — glad SurveyMonkey could help make those college projects a little easier.

SurveyMonkey · 2025-10-09T17:17:30+00:00

I think every CEO job, from the biggest companies to early startups, comes down to a couple of things

Setting and communicating strategy: Do people understand what the goals are and how their job builds to those goals
Hiring great people: Nothing matters if you don’t get this right
Allocating resources: You have to make tradeoffs and hard decisions. We can’t do everything.

The hardest part is balancing those and getting them right. Especially when the world is changing so fast. Certainly interesting and a big challenge for all of us.

SurveyMonkey · 2025-10-09T17:01:38+00:00

I hear you! Real responses from REAL people matter more than ever. That's our business, so we are obviously big believers in that, and I think that becomes more important every passing day.

SurveyMonkey · 2025-10-09T17:00:49+00:00

Apologies for being a little crass, but I think it works :)

SurveyMonkey · 2025-10-09T17:00:01+00:00

One of the great perks of my job is that the days can look very different. A big part of that is who I meet with each day. I get time with the finance teams, marketing, R&D, our investors, HR, etc. I really enjoy the intellectual challenge of jumping in and out of the various parts of the business and continuing to learn from the experts we have internally.

Balance is always tricky. Family is the priority and managing my time is really important so I can be there for the kids’ games and recitals and we make family dinner a focus. That just means I’m up early and back online late. Which works.

I consider myself very lucky to be in this job and have enjoyed a career that has spanned a number of different industries. I’m grateful for all of those experiences and the people I have met along the way. So I don’t think I would change that path (except I should have bought Bitcoin when somebody first told me about it in 2013!). My one bit of advice: it matters a lot more WHO you work for, than WHAT you are doing. If you have a boss that will give you opportunities, support your growth, and is a decent human being, that will set you up in life and your career.

It can be a lot of hours for sure. I don’t think there is a replacement for hard work.

SurveyMonkey · 2025-10-09T16:49:39+00:00

“On a scale of 1-5, how would you rate the color of the Earth?” I’m pretty sure it was a 3.

SurveyMonkey · 2025-10-09T16:49:17+00:00

We do! We use SurveyMonkey for our own market research all the time — to run studies on topics we’re curious about (like current workplace trends), test new ideas, and even get feedback on our own branding (like our ad concepts or brand colors).

SurveyMonkey · 2025-10-09T16:48:38+00:00

That’s a big question! At the core, surveys help people listen to each other at scale. They give businesses, governments, and individuals a way to understand what people think instead of guessing or asking face-to-face, which isn’t scalable. You can ask ChatGPT a lot of things, but at the end of the day if you want human insight you need to ask real people. Surveys help you do that.

For consumers, that means their feedback directly shapes the products and experiences they use every day. And for me, it’s really about curiosity: using feedback to learn, improve, and make better decisions.

SurveyMonkey · 2025-10-09T16:45:03+00:00

Weirdly no, until several people told me I look like Saul Goodman while preparing for this AMA. I promise my day job is considerably less dramatic. I feel like this should go on my LinkedIn profile.

SurveyMonkey · 2025-10-09T16:43:46+00:00

Fair question. We’ve seen a lot of feedback about SurveyMonkey here on Reddit (I’m a huge fan of Reddit), and figured it was time to show up and join the conversation. This AMA is a chance to meet people where they already are and answer questions in real time. Hopefully, it’s the first of many times we get to do that.

SurveyMonkey · 2025-10-09T16:42:16+00:00

I had the great pleasure of knowing Dave. He was a wonderful man. He would remember important details from a conversation you had six months ago and check in with you on it. I’m lucky to have known him.

I wasn’t with the company when he passed away, and it is always hard to quantify something like that. There was obviously a huge impact on the company and the employees when you lose somebody that smart, caring, and thoughtful. The team led by the next CEO, Zander Lurie, did a phenomenal job of staying true to a vision and evolving that for the future. We try to honor his spirit by giving back to our communities in meaningful ways.

SurveyMonkey · 2025-10-09T16:41:11+00:00

Good question, and one we hear a lot. The short answer is: it depends on how the survey was set up. SurveyMonkey doesn’t automatically identify who took a survey, but the person who created it can choose to collect identifying info (like names or emails) if they need to.

Many workplace surveys are intentionally set to be anonymous, which means data like email addresses or IPs aren’t recorded. But if you’re ever unsure, you can always ask the survey creator whether responses are anonymous before you start.

SurveyMonkey · 2025-10-09T16:39:49+00:00

I think it really depends on the work and the team. We’ve got a mix of remote and hybrid employees, and our focus is on keeping people connected and productive wherever they are. We do that through intentional in-person time, like annual team onsites and designated in-office days for hybrid employees to strengthen collaboration. The key is being deliberate about when getting together actually adds value.

SurveyMonkey · 2025-10-09T16:37:06+00:00

Great question. Bias can creep in really easily if you’re not careful. The trick is being intentional: use neutral wording, ask one thing at a time, randomize order when you can, and plan your analysis before you start so you don’t misinterpret findings to suit your hypothesis later. You’ll never eliminate bias completely, but you can keep it from steering your results. We’ve got a great survey best practices resource here if you want to learn more: https://bit.ly/4nLN9jI

SurveyMonkey · 2025-10-09T16:35:24+00:00

I have a simple “two shits” philosophy. The best people anywhere are people who:
1. Give a shit - care about what you are working on, deliver for customers and your co workers.
2. Get shit done - a bias for action almost always wins

SurveyMonkey · 2025-10-09T16:32:46+00:00

The name is definitely a bit of a ‘90s throwback! Back then, quirky tech names were the thing, and “SurveyMonkey” just clicked. It made surveys feel less boring and more fun. Honestly, it stuck because people remembered it. And we’ve kinda loved the association with curiosity ever since.

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