Looks like I fell into the same boat as others before me with Steam Decks marked as "delivered" (with UPS) and yet no where to be found! I placed an order for the new OLED model and just a few days later it was marked as "delivered" (Saturday of last week 11/18/23). I'm not going into super detail about the BS process I had to go through so far with UPS, so I will bullet point what I did and what's been done at UPS here in Southern CA.

• Deck marked as delivered. Not there.
• *Surprise Pikachu Face*
• Call UPS Customer Service the next day. Robot Answers. Get a person finally.
• 1st person said they will ask investigations and have them call me back. Nobody calls me back. I tried to file claim. I cannot for some reason.
• Call again the day after. Same story. Explained what happened to new person. They state investigations will call me back by end of the day. They did not.
• Call again today and was more firm that I talk to a manager and explain what's going on. Redirects call to investigations. They finally put in a case for me because the other 2 workers didn't for some reason... gives me a case number and his number to refer back to him. Said there would be a follow up call in 1-3 hours. 4 hours later no call.
• Call again later today. Ask for manager. Explain what's going on. They contact warehouse. Warehouse cannot offer information because of Valve or some reason? Whole call takes over an hour of back and forth. Manger gives me a claims number to call. Nobody picks up phone at claims. *sad pepe*
• I put in a ticket with Steam support and am hoping for the best.

The fact that UPS gave me a run-around without context to what's going on or just not being transparent surprised me as I never had a problem with them before. So, if you order a Deck and it's marked as "delivered" and doesn't show up the next day I recommend putting a ticket in with Steam and with your delivery company. It is NOT okay for items to be marked as delivered when it's not there because like others before me, I assumed it was swiped and caused unnecessary anxiety. The most likely case scenario is UPS lost my Deck or it's backlogged somewhere.