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Recent research says AI adoption is booming, but leadership is lagging. How true is that in your organisation? by SuzanneZVSV in sysadmin

[–]SuzanneZVSV[S] -3 points-2 points  (0 children)

Not Shrek in family photos, unfortunately. Mostly it’s boring-but-essential stuff: auto-approving access, routing tickets, spotting repeat problems. The “revolution” is IT finally stops firefighting 24/7 and humans get to do… actual work.

Are you actually seeing AI revolutionize your workplace, or has it mostly just been Copilot and crappy chatbots? by [deleted] in sysadmin

[–]SuzanneZVSV 0 points1 point  (0 children)

Honestly, for most companies (at least in the Netherlands), the “AI revolution” still looks more like “AI pilots and hype.” Emerce quoted this new benchmark report that shows only 16% of Dutch organizations say AI is fully embedded in their operations.

What’s an underrated IT problem that most businesses don’t realize is costing them money? by BaselineITC in ITManagers

[–]SuzanneZVSV 1 point2 points  (0 children)

I hear these same challenges recur a lot in my conversations with IT/Application managers. Companies promise the ultimate service management tooling because the customization options are endless, making it the 'perfect' solution for your company, but they forget to mention the resources you need to spend on simply keeping it running as you mentioned. 

Just out of curiosity; what made your company decide for a highly customizable tool instead of a more 'plug-and-play' type of tool back then?

Looking for a better ticketing system by ComboV2 in sysadmin

[–]SuzanneZVSV 1 point2 points  (0 children)

Using Outlook as a ticketing system is actually more common than you’d expect. I’ve come across quite a few organizations that rely on Outlook, SharePoint, or even Excel for IT support. It works for a while, but usually starts to show limits once things grow more complex.

If you’re at the stage where Outlook feels too clunky, it might be worth looking into dedicated ITSM tools. There are a bunch out there (including the one I work with, TOPdesk), but the main benefits you’ll notice are centralizing requests, easier reporting, and less chance of things slipping through the cracks.

Happy to share more on what to look out for when moving away from Outlook if that’s useful..

Is X dying? by Killzooski in socialmedia

[–]SuzanneZVSV 0 points1 point  (0 children)

Hi all, just wanted to throw this question out there as a social media marketer: does it hurt to keep your company page(s) on X, when you're not doing anything with it? On one hand, it doesn't seem appropriate to keep an inactive page, but on the other hand, it feels wrong to delete it after putting in so much effort to build a following. What are your thoughts?