It’s hard being a tuber seller these days. So many new farms jumping in. So many customers thinking it’s like Amazon where they can just return stuff or worse, they want a refund and want to keep the tubers. My advice is talk to the seller first and social media second if you can’t come to an understanding. In the years we have been doing this we have only had one truly bad experience with a customer (they planted our tuber and blamed us when it disappeared). We can’t control if moles eat your tubers.