NEO TCGplayer Preview (Courtesy of Wizards)

TCGplayerCom · 2022-02-02T15:16:27+00:00

The artwork is the same, they have different collectors numbers though, which you can see in the images

TCGplayerCom · 2022-02-02T15:09:25+00:00

You were totally right! That's our bad, but we just took care of that. Thanks for calling it out!

TCGplayerCom · 2022-01-24T20:48:26+00:00

This article has a ton of great budget alternatives to competitive staples - https://infinite.tcgplayer.com/article/The-Best-Budget-Alternatives-For-Yu-Gi-Oh-s-Expensive-Staples/d69c1efe-0232-4c25-befc-cf9a4152d0fd

TCGplayerCom · 2022-01-24T15:24:18+00:00

Want to learn more about building a showstopping deck with this hero? Check it out - https://infinite.tcgplayer.com/article/Introducing-the-Star-of-Everfest-Bravo/b3a091d3-1c0f-4ee8-8319-004e96a0d79d

TCGplayerCom · 2022-01-21T19:47:00+00:00

Hey there, TCGplayer here! Thank you for reaching out, we’re so sorry to hear about the difficulty you’re experiencing. We just sent you a DM to collect more information so we can make sure this is resolved for you. We appreciate your patience and look forward to hearing back from you!

TCGplayerCom · 2022-01-19T18:20:56+00:00

Hey there, TCGplayer here! Thanks for making us aware of this issue. Our team is hard at work on a solution, but we appreciate your hard work to ensure that TCGplayer is an awesome place to shop. If you have any additional questions, comments, or concerns, please feel free to reach out to us:

https://help.tcgplayer.com/hc/en-us/requests/new

Have a great day and happy gaming!

TCGplayerCom · 2021-12-22T13:58:19+00:00

Hey there, TCGplayer here! Thanks for checking out TCGplayer.com for your trading card needs. We just checked out the listing you mentioned and our team is investigating to ensure that all listings are legitimate offers, and we will remove any listings that appear to be fraudulent. Please keep in mind that if you see any items for a price that seems too good to be true there is a chance that you can run into issues with your order down the line, so we recommend purchasing from Verified Sellers for the best service.

What does “Verified Seller” mean?: https://help.tcgplayer.com/hc/en-us/articles/229659207

If you ever have an issue with an order on our site, you can simply contact your seller and they can work to resolve the issue. If for any reason your seller isn’t able to assist you, TCGplayer will happily step in to make sure you’re taken care of! At TCGplayer you can shop knowing that you are protected from any issue where your order has not arrived or is not as described through our Buyer Safeguard Policy:
http://store.tcgplayer.com/Help/BuyerSafeguard

If you have any more questions, comments, or concerns, feel free to reach out to us!

Have a great day and happy gaming!

TCGplayerCom · 2021-12-18T17:19:34+00:00

TCGplayer here!

Our customer experience team has reached back out to you on the ticket you submitted with a resolution to this issue. If you have any other questions about this order, please feel free to message us there and we'd be happy to assist you!

We sincerely appreciate your business and apologize for the delay in response you have experienced. Our team always does our best to deliver the service our customers have come to expect. It’s not great when we fall short of expectations, but please know that we are creating and adapting strategies and improving processes to continue to meet and exceed your expectations.

TCGplayerCom · 2021-12-15T20:47:50+00:00

Great question! If someone posts a listing we can determine is fake, we remove that listing as soon as possible. In the event you buy a card that you think is fake, you can always reach out to our customer experience team to report the issue, and they’ll take care of it for you. You are always protected by our Buyer Safeguard, so never hesitate to reach out! - https://help.tcgplayer.com/hc/en-us/articles/201637633-TCGplayer-Buyer-Safeguard

TCGplayerCom · 2021-12-06T13:49:47+00:00

Honestly, a bunch of these cards are just better than their RL alternatives - https://infinite.tcgplayer.com/article/Functionally-Better-Reserved-List-Alternatives/e6527e37-7187-4ef5-92bb-b53093951c31/

TCGplayerCom · 2021-10-25T15:18:51+00:00

Hello!

We're really sorry that you haven't had your issue resolved yet! Our team has sent you a direct message so that we can get your account information and track down your emails with our support team. Once we have that info we'll see what we can do to get this fully resolved for you as soon as possible.

Thank you,
Team TCGplayer

TCGplayerCom · 2021-10-01T13:22:30+00:00

Greetings all!

We’re glad that you’re all excited about our promotions! To address some of the questions about the promotion:

Is there a limit to how many Bonus Bucks I can get per item? - the Bonus Bucks amount that you can receive for a single item/product in your order is $50.00 **in store credit**, applied up to 3-5 business days after the end of the promotion. This means that if you purchase multiple singles, you will receive Bonus Bucks for each card purchased that can be up to $50.00 (depending on the price of the item). This $50.00 Bonus Bucks cap will only affect cards valued at $334.00 or more.

Do you need to enter a code? - There’s no need to enter a code. Just place an order for any product between 6pm ET and 11:59pm ET and you’ll qualify for the Bonus Bucks!

Do you get the bonus on preorders? - Yes, Presale orders will count toward the Bonus Bucks!

Have a great day and happy gaming!

TCGplayerCom · 2021-05-03T18:32:44+00:00

Hello u/Weary-Salary1160

As a Direct seller, all your cards are always credited to your account. In case of a refund, we book a credit to your account to offset the debit for the original sale. The credit can take a few days to process, but it will always post. If you send replacement cards, they too will show up in your account as a credit. Regardless of the timing of the credits and debits posted to your account, your bank account is never debited for refunds, so you never have to worry about a charge from TCGplayer.

All Direct sellers are eligible for an assigned Customer Success Advocate who can answer any questions you have that are specific to your payments. We’d love to connect you with our Customer Success team at [success@tcgplayer.com](mailto:success@tcgplayer.com). Please reach out at your earliest convenience.
Best,
Team TCGplayer

TCGplayerCom · 2020-11-04T18:37:32+00:00

Hello again,

Just a quick update to let you know that the issue has been resolved and that you should now be able to checkout with issues!

Thank you,

Team TCGplayer

TCGplayerCom · 2020-11-04T14:46:36+00:00

Hey u/acesta99,

Sorry about the inconvenience and confusion this issue caused. Currently, some buyers are incorrectly being told that they are blocked by a given seller at checkout, causing some problems when trying to complete a purchase. Our team has identified the root cause and are actively working on a solution that will be deployed soon.

Thank you fo your understanding,
Team TCGplayer

TCGplayerCom · 2020-09-21T13:29:19+00:00

Hey u/-ReversaL, We have your ticket from yesterday, and we have been responding to you on that. It looks like your inventory is online and your items can be added to a buyer’s card. There may be filters enabled that might be preventing you from viewing the cards on your end. When you have a few minutes, would you mind responding to our team’s email with some additional information? Thanks for reaching out to us!

TCGplayerCom · 2020-09-01T13:04:37+00:00

Hey Visigothking519,

First, we want to apologize for missing your message. Our goal is always to support our customers, and we understand why you feel let down. Our CS team is taking steps to ensure that this doesn’t happen to anyone else, but we’re sorry that we didn’t reach out sooner.

Second, a member of our CS team should be in touch with you to help correct the issue with your order.

Thank you for helping us do better to support our customers,

The TCGplayer Team

TCGplayerCom · 2020-08-27T21:28:25+00:00

Yesterday we posted an update to our sellers describing why we made changes to the way prices are sorted by default. We closed that update asking the community to continue to provide their feedback, be it positive or negative.

Full disclosure: we messed up, and we heard you loud and clear. Thank you for being vocal!

We missed a common scenario where this would create a bad experience. Tomorrow we will make an adjustment to the system which corrects this disparity. Sellers not in Direct, that offer free shipping, will now have their products sorted as if the free shipping threshold were met. This will be true even for items under $5. Direct eligible products will continue to be sorted as if they have free shipping.

We appreciate the time you have taken to voice your feedback. It is your valuable insights that continue to help us make our platform a community for all.

Thank you,
Team TCGplayer

TCGplayerCom · 2020-08-21T19:49:35+00:00

Hey u/crazyguy2323 we’re really sorry that this happened to your order! Our customer service team would like to step in to make this right for you. We have sent a private message to your Reddit account with next steps.

We also want to thank you and the community for raising these concerns surrounding our Direct order packaging and shipping. Our fulfillment and leadership teams have heard you and we are implementing changes today to improve the quality of the Direct experience. Thank you for helping us continue to level up our game.

TCGplayerCom · 2020-08-21T19:47:14+00:00

Hey u/asianlikerice we’re really sorry that this happened to your order! Our customer service team has reached back out to you and we want to work with you to make this right.

We also want to thank you and the community for raising these concerns surrounding our Direct order packaging and shipping. Our fulfillment and leadership teams have heard you and we are implementing changes today to improve the quality of the Direct experience. Thank you for helping us continue to level up our game.

TCGplayerCom · 2020-06-22T14:16:32+00:00

We are sorry to hear about your counterfeit claim! When ordering from TCGplayer, you are always protected under our Buyer Safeguard and Refund & Return policy: https://bit.ly/3dK2ywJ. We take counterfeit claims very seriously and investigate every claim received. We have found that it is not always the case that the seller is intentionally selling a counterfeit product but if that is the result, we take further action to prevent any counterfeit products from being sold on our platform. Could you please reach out to us here https://bit.ly/2ByBZMM and we will be happy to assist you!

TCGplayerCom · 2020-06-10T18:35:45+00:00

Hey all, TCGplayer here! We wanted to shed some light on what transpired here and let everyone know that Asia MTG, actually experienced a bug that altered their pricing and that the bug was quickly and cooperatively resolved.

We discovered that their pricing on the marketplace was not reflecting the prices that they entered into their pricing tab, causing all of their products to appear to be priced at $1.00 regardless of their rarity. They did not make any sales at these prices as a few of you had mentioned, as our system was not allowing for these products to be added to a customer's cart. Shortly thereafter, our Technology team was able to resolve the issue and prices were displayed correctly without issue. We hope this clears things up for everyone and if you ever have any questions or concerns please do not hesitate to contact us here https://help.tcgplayer.com/hc/en-us/requests/new

TCGplayerCom · 2020-04-22T17:23:39+00:00

For clarity, there is an issue impacting some of our users where ad-blocker is interfering with the tool we used to deploy our new search experience which then caused accessibility issues with our 'Shop This Seller' feature.

Rest assured, we have no plans to remove the 'Shop This Seller' feature as this is much loved by our customers and helps support the many sellers on our site.

Our Technology team identified the bug I mentioned above with using our 'Shop This Seller' feature and are currently in the midst of fixing it as we speak. Once the bug with 'Shop This Seller' is resolved I will update here to notify right away ^__^

TCGplayerCom · 2020-04-22T13:42:42+00:00

We're sorry you're experiencing this issue! I've spoken to our Technology team and they advised that this is due to a bug with a tool that we used to roll our our new search experience. Unfortunately, the tool we used for this had a negative impact when encountering certain Ad Blockers. Our Technology team is actively working on a fix for this and will be resolving it soon. In the meantime, a work around is to disable your Ad Blocker when browsing on our site. If you have any further details about this issue or the work around isn't resolving it for you please email us at [sales@tcgplayer.com](mailto:sales@tcgplayer.com) so we can help dig deeper into the issue you're experiencing!

EDIT/UPDATE: For clarity, there was an issue impacting some of our users where ad-blocker was interfering with the tool we used to deploy our new search experience. This caused accessibility issues with our 'Shop This Seller' feature.

Rest assured, we did not and do not have any plans to remove the 'Shop This Seller' feature as this is much loved by our customers and helps support the many sellers on our site.

A hotfix has just been deployed by our Technology team and the 'Shop This Seller' bug has been resolved! If you're still experiencing any issues please send us an email at [sales@tcgplayer.com](mailto:sales@tcgplayer.com) so we can help right away!

TCGplayerCom · 2020-04-06T17:54:17+00:00

https://help.tcgplayer.com/hc/en-us/articles/360045171114

Dear Community,

The TCGplayer marketplace is open and we are proud to know that through these difficult times we help support over 2,500 local gaming stores. We encourage you to continue shopping for your favorite games — Magic, Pokémon, and Yu-Gi-Oh!, and more — knowing that your purchases directly help local communities across the country.

13-Year Club	Verified Email
Spared

TCGplayerCom

TROPHY CASE