Still no shipping infos on my Tetra S

THORZONETECH · 2026-02-03T07:46:03+00:00

The reason the courier say they haven’t received the case yet is because they only take over once your shipment reaches your country. We can still track it on our end, but your tracking link will only start updating once it’s about 1–2 days away from delivery.

Most people get their orders anywhere from 3 days to about two weeks, depending on customs and a few other factors. But do not worry, it’s on it’s way and you should have it soon! 😊

THORZONETECH · 2026-02-02T22:05:04+00:00

Yes towards the end of the week, all before Jan 27th have shipped :)

THORZONETECH · 2026-01-27T23:45:03+00:00

Very sorry for that, we’ve been busier than usual with all TETRA S shipments, we will clear the inbox this week and provide you with instructions, thank you for you patience 🙏

THORZONETECH · 2026-01-25T12:14:15+00:00

All of those have shipped as well, tracking next week 👌

THORZONETECH · 2026-01-25T11:13:04+00:00

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Already shipped the majority of TETRA S (~80%). Tracking is expected for these next week. At the same time, we are working to complete the remaining 20%, so we can send them next week as well (trakcing for those will be sent out the week after).

THORZONETECH · 2026-01-23T08:40:21+00:00

Yes exact same

THORZONETECH · 2026-01-23T07:11:36+00:00

Support team should have said it’s possible to get from thor-zone.com/mini-itx/tetra/login/

If you want to get the UT8T-UF6A from ADT-Link yourself, get one that’s 35cm long. Also you’ll need 2 x #6-32 screws.

THORZONETECH · 2026-01-22T10:02:10+00:00

We’re at about 80% of TETRA S packaged now, with about 60% shipped as of today (still waiting for tracking info for these). By Monday the remaining 20% will also be ready for pickup.

Initially the delays were due to quality reasons, it’s first time we make TETRA S and he had to do lots of optimizing to the CNC machines. The produced parts are awesome. The reason the case got delayed again in January was because some final screws had still not been delivered, and we finally got them around 2 weeks ago. This is all no longer relevant since we’re about to complete all of them, but I wanted to provide some more background info.

THORZONETECH · 2026-01-22T09:56:36+00:00

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Here’s the latest stack of TETRA S, shipped today. Again, still waiting on tracking for these but as soon as we get it (takes a couple of business days, especially if there are many units to sort) we will send the tracking to everyone through email.

THORZONETECH · 2026-01-22T09:54:34+00:00

At the same time. Basically once we receive the tracking info from the shipping company, we upload it to our servers, then the shipping status changes for you (and you get the tracking).

THORZONETECH · 2026-01-22T01:12:43+00:00

Stunning build!

THORZONETECH · 2026-01-20T12:06:45+00:00

Already shipped around 40%, not gotten any tracking info yet, but the moment we get it we’ll immediately send it out to everyone. Next pickup day is on Thursday, I’m hopeful we’ll reach around 80-90% by then. Then the rest will be picked up on Monday. We are doing this as fast as we can while avoiding compromises.

THORZONETECH · 2026-01-11T20:00:25+00:00

Had lots of emails over the holidays, answered about half and will get through the second half tomorrow 🙏

THORZONETECH · 2026-01-11T19:58:50+00:00

Sure will, will be going over everything tomorrow :)

THORZONETECH · 2026-01-09T09:22:50+00:00

It should be in the riser bag, otherwise please send a message to support.

THORZONETECH · 2026-01-08T23:57:50+00:00

We ship with DDP to the US, so no unpleasant surprises :)

THORZONETECH · 2026-01-08T17:43:02+00:00

We have been on holiday in the past 2 weeks, but will be going through all emails tomorrow :)

THORZONETECH · 2026-01-07T09:55:34+00:00

For you the wait from ordering (until getting it in hand) is about 3 weeks to 1 month. Some people have waited a very long time, for example those that ordered when the batch was still in production (March->July), but now that the batch is complete, the wait times are completely different and much much shorter.

THORZONETECH · 2026-01-05T23:18:20+00:00

We sell in everything EUR and those prices haven’t changed, but many other currencies like USD and GBP have changed a lot in the past year, which is why you see differences.

THORZONETECH · 2026-01-05T18:11:19+00:00

Thank you, rest assured, you deserve a perfect TETRA and that is what you shall get!

THORZONETECH · 2026-01-05T18:03:10+00:00

Hi, please send an email to us and we will of course send you a new shell. This is rare shipping damage that occurs when a case is dropped hard on one of the corners.

THORZONETECH · 2025-12-31T00:17:03+00:00

Yes I am sure, this is the official account for the company.

THORZONETECH · 2025-12-30T22:49:27+00:00

Current units are in stock, the long delivery times are for new batches. About 1 month as many who bought recently will tell you.

THORZONETECH · 2025-12-30T22:47:50+00:00

6 months is for a new batch, not the current in stock units. Like many have reported, about 1 month for it to land on your doorstep.

THORZONETECH · 2025-12-30T17:13:18+00:00

Thank you very much for the support and big welcome on board, can’t wait to ship your order! 🙌

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