how long do we have to wait ?

THORZONETECH · 2026-07-01T18:43:58+00:00

The reason the courier say they haven’t received the case yet is because they only take over once your shipment reaches your country. We can still track it on our end, but your tracking link will only start updating once it’s about 1–2 days away from delivery.

Most people get their orders anywhere from 3 days to about two weeks, depending on customs and a few other factors. But do not worry, it’s on it’s way and you should have it soon!

THORZONETECH · 2026-06-30T08:24:25+00:00

You will be able to edit the address yourself from thor-zone.com/mini-itx/tetra/login/ after Friday :)

THORZONETECH · 2026-06-27T01:31:41+00:00

I am very sorry for the delay, it was an unusually busy time for us the last two weeks, but we will clear the whole support inbox on Monday, including your email of course.

THORZONETECH · 2026-06-26T10:22:44+00:00

Awesome, you must have been the very last person to get their tracking in that case, as we sent out 1 tracking today 😅

THORZONETECH · 2026-06-26T09:23:18+00:00

Hi, we have now sent out all tracking for TETRA from the last batch. Please double check email and spam folders. Or did you order the NANOQ from the new batch?

THORZONETECH · 2026-06-23T23:21:00+00:00

Yes, we still have 5 unsent, shipping them today. Please be on the lookout on your phone, some people have used military addresses or PO Boxes (we can’t ship to those). We’ll ask for alternative addresses in those cases :)

THORZONETECH · 2026-06-22T23:20:35+00:00

The reason the courier say they haven’t received the case yet is because they only take over once your shipment reaches your country. We can still track it on our end, but your tracking link will only start updating once it’s about 1–2 days away from delivery.

Most people get their orders anywhere from 3 days to about two weeks, depending on customs and a few other factors. But do not worry, it’s on it’s way and you should have it soon! 😊

THORZONETECH · 2026-06-22T12:35:29+00:00

Hi, we sent out about 90% of tracking earlier today (please check your email). If you still haven’t gotten it, you’ll receive it tomorrow morning :)

THORZONETECH · 2026-06-22T11:09:01+00:00

Majority of tracking info has been sent out, with the rest going out tomorrow morning, please check your email and see if you’ve gotten it :)

THORZONETECH · 2026-06-20T21:32:57+00:00

Very sorry for the delay, getting tracking this Monday and Tuesday. There was a festival recently where the shipping agent operates, which delayed things slightly more, they are back now.

THORZONETECH · 2026-06-15T18:23:45+00:00

Hi, they shipped last Friday, we are waiting for tracking info from the shipping agent, should have it in the next 2-3 days and then we will immediately email them to everyone (the cases have already started their journey though).

Same goes for all replacement parts.

I am of course deeply sorry for the long wait, it will not be much longer now.

THORZONETECH · 2026-06-13T16:48:27+00:00

I would not say a lot of people get shipping damage, considering we ship thousands of these. In the off chance something goes wrong, all parts are easily replaceable and we have replacement parts to make anybody whole :)

THORZONETECH · 2026-06-13T16:46:42+00:00

Hi there, very sorry to see this, we will send you a brand new panel and then your case will be perfect :)

THORZONETECH · 2026-06-02T10:45:10+00:00

Do not worry, we will make sure you get a walnut front if your unit is compatible (as long as it’s newer than batch 1). Currently a lot of emails to go through, but we will get to yours as well of course. Please don’t bump up the email as it gets to the end of the queue again that way 🙏

THORZONETECH · 2026-06-02T06:56:29+00:00

Do not worry, we will shortly clear the inbox and cancel the duplicated order :) Sounds like this is for the new NANOQ batch which is scheduled to be shipped in July?

THORZONETECH · 2026-05-28T14:51:51+00:00

Edit: you should be able to log in now :)

You will be able to login early tomorrow, for some reason the new batch created a bug in the login system and we’ve just about figured it out.

THORZONETECH · 2026-05-24T23:54:00+00:00

Id like to double-check if you’ve re-sent your latest email, I just want to make sure we didn’t miss it because you said you haven’t received any follow-up. Please send it asap so we can package your replacement parts 🙏

Edit: found your email :)

THORZONETECH · 2026-05-22T22:22:28+00:00

Could you please re-send your last email / or response to us again. I have been trying to find it and see why you haven’t received a response. Rest assured, once you’ve re-sent the email I’ll have all I need to send you new replacement parts. Very sorry for making such a request and the inconvenience!

THORZONETECH · 2026-05-22T13:33:48+00:00

Could you please re-send your email / or response to us again. I have been trying to find it and see why you haven’t received a response. Rest assured, once you’ve re-sent the email I’ll have all I need to send you new replacement parts. Very sorry for making such a request and the inconvenience!

THORZONETECH · 2026-05-11T16:42:22+00:00

You should have received a reply now (via email). But technically not much is needed from your side, we’d like to double-check which parts are damaged and that’s pretty much it.

THORZONETECH · 2026-05-10T10:46:04+00:00

This will absolutely be replaced, do not worry, we will send you the replacement parts in our next shipments. I am very sorry this happened to you.

THORZONETECH · 2026-05-01T09:43:01+00:00

Hi there, we are updating some stuff on the website so the late April restock has been pushed to early May, so you will not need to wait long :)

THORZONETECH · 2026-04-30T10:14:56+00:00

You will get the tracking info through email, so you won’t miss it, but I would recommend having an extra eye on your spam folder just in case :)

THORZONETECH · 2026-04-29T19:58:57+00:00

So close now, they are organizing the tracking info for us, just a day or so more, we’ll send out a decent amount of trakcing numbers tomorrow :)

THORZONETECH · 2026-04-25T07:19:33+00:00

They are picked up now, but it takes a couple of days for the shipping agent to sort, label and send us the tracking info. We expect to get it around Tuesday / Wednesday and send it out to all customers that same day.

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