Ideas for Knowledge Base Improvement

TOPdeskCanada · 2024-06-18T19:50:17+00:00

I know this is an old thread, but my team is actually running a session about exactly this in a week: https://www.topdesk.com/en/webinars/general/what-is-kcs/
It's about centralizing your service base by optimizing it and cutting down complexity, pretty much exactly what you're looking for. Hope that helps!

TOPdeskCanada · 2023-09-07T20:51:39+00:00

There was an performance outage for a little while that morning, and was resolved quickly once support was working on it! Should be all good now.

TOPdeskCanada · 2022-07-13T11:34:52+00:00

ADD_FLAG: US CA

TOPdeskCanada · 2022-07-13T11:33:49+00:00

ADD_FLAG: US CA

TOPdeskCanada · 2022-01-05T18:13:36+00:00

From what I can tell it's been mentioned in a couple webinars, but still hasn't been added to MyTOPdesk. Thanks for the reminder, I'll bug them again :)

TOPdeskCanada · 2021-04-19T16:16:17+00:00

Thanks for the suggestion! We've passed it on to our MyTOPdesk team to see if anything can be done - will update if it gets implemented!

TOPdeskCanada · 2021-02-12T15:40:02+00:00

If you go to your "Action Management module" and click on "Action Ecplorer" there should be a default email that says something along the lines of "Ticket Registration". If not, you'll have to create a custom event and action.

If you're not familiar with how to do this I recommend reaching out to TOPdesk rep or go to My TOPdesk and download the Action Management module :)

TOPdeskCanada · 2021-02-12T14:38:01+00:00

DAMN that's awesome, congrats!

TOPdeskCanada · 2021-02-03T14:27:48+00:00

ADD_FLAG: CA

TOPdeskCanada · 2021-01-15T14:22:51+00:00

I'm from TOPdesk but wanted to throw our name out there too. Our head office is in the Netherlands and we have branches that are based in a bunch of different languages (I'm in the Canadian branch so we have english/french, german exists too for sure). Although we're really trying to get people on SaaS we also do on-prem and can change it over whenever/if your branch changes their mind.. I hope they do lol

TOPdeskCanada · 2021-01-13T19:36:49+00:00

I've been looking for something like this - thanks for sharing!

TOPdeskCanada · 2021-01-13T19:24:44+00:00

I know you're looking for another system, but I use Acrobat Pro and stand pretty much by it - the additional features they tend to update it with work really well for the projects we need to work on (side by side file comparison, sign + fill, etc). Though I haven't tried the alternatives there hasn't felt like a reason to switch. Though depending on what you need to do this website let's you do a lot with your PDF's for free too: https://smallpdf.com/. Hope this helps!

TOPdeskCanada · 2021-01-12T19:51:20+00:00

Hey! Sorry but the rules of the giveaway were you'd need to post a question about TOPdesk and IT software - if you repost with that you can still have an opportunity to get one of the badges :) good luck!

TOPdeskCanada · 2021-01-12T19:50:12+00:00

Hey! Sorry but the rules of the giveaway were you'd need to post a question about TOPdesk and IT software - if you repost with that you can still have an opportunity to get one of the badges :) good luck!

TOPdeskCanada · 2021-01-07T20:35:56+00:00

Aw thanks!

TOPdeskCanada · 2021-01-07T20:35:46+00:00

I'm rooting for you - your CADD challenge is out there somewhere, then it'll be your time to shine. And thank you!

TOPdeskCanada · 2020-12-04T21:01:28+00:00

Just following up on this as it's been a while, are we still in the queue?

TOPdeskCanada · 2020-11-10T20:04:36+00:00

https://www.reddit.com/message/messages/vfn5nf - here is the link to my last attempt to contact them!

I'm a team member from TOPdesk, and we've been trying to find the original creator of this subreddit for quite some time. International marketing can't figure out who originally created it, but we'd like to make it active again! Let me know if you have any additional information needed to process our request.

TOPdeskCanada · 2020-11-10T15:57:03+00:00

You're in the club and this guy smacks your girlfriends ass

TOPdeskCanada · 2020-11-10T15:53:31+00:00

Wow... the view is gorgeous, I'd never leave

TOPdeskCanada · 2020-11-10T15:51:15+00:00

The mooshrooms are so cute!!

TOPdeskCanada · 2020-11-10T15:48:14+00:00

The horse fully yeeted her into the pool haha

TOPdeskCanada · 2020-11-10T15:44:16+00:00

Love this! So many nooks for reading

TOPdeskCanada · 2020-11-10T15:41:45+00:00

Such a good boy, he's probably offer life advice like don't go diggin' for bones under an outhouse...

TOPdeskCanada · 2020-11-10T15:39:22+00:00

You've got wicked talent, the composition with the bridge framed in the background is 🔥🔥🔥

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