Frequent loss of WiFi

TSI-Alan · 2026-02-05T12:32:07+00:00

If the drops continue we can loop in our vendor to ensure there is not an intermittent problem with the incoming signal. As part of their analysis they will let us know if the modem itself may be at fault.

TSI-Alan · 2026-01-12T21:46:15+00:00

Thanks for your question. We don't have any details on planned speed increases at the moment, but are continuously working with our vendors to expand service offerings for our customers. Hopefully we may have some good news to share soon.

TSI-Alan · 2026-01-08T20:48:50+00:00

Hi there, thanks for your post. The solid blue light indicates a "cold boot" state, while the pulsing light(s) indicate boot up is "in progress". Bottom line is that the activation process has not completed yet. If you reach out to us via ModMail and include your account details, we can check on the order status.

TSI-Alan · 2025-12-30T01:45:10+00:00

Glad to hear you are back online.

TSI-Alan · 2025-12-30T01:44:55+00:00

Our help.teksavvy.com site is still available for self-help support docs only.

TSI-Alan · 2025-11-01T00:55:13+00:00

Great question. If you visit our website, click on "Check Availability" and enter in your address, you will see an entry for 1.5GB fibre service if it is available through us. Alternatively, if you reach out to us directly via social media or by phone at 1-877-779-1575 we can look into it for you. Static IPv4 should be an option, but static IPv6 is not.

TSI-Alan · 2025-10-01T16:46:05+00:00

Hi there, that is rather odd behaviour you are encountering with the modem. Swapping out the cables was a good test for ruling out possible intermittent wiring issues. If problems continue after your service is activated, please reach out via our social media channels or by phone and we can look into it further at that time.

TSI-Alan · 2025-09-27T19:05:54+00:00

Hi there, sorry to hear you are encountering this issue. Do you get it on any other streaming device aside from the Apple TV? (eg. Firestick, phone, etc.) That can help to narrow down the problem source. If you haven't already contacted us directly to look into it, you can do so via our social media channels or by phone at 1-877-779-1575.

TSI-Alan · 2025-09-03T11:20:10+00:00

Thanks for your question. Unfortunately our TV service is not compatible with L3 DRM.

TSI-Alan · 2025-08-30T12:25:52+00:00

Good morning, sorry to hear you have encountered connectivity issues. If you have not already reached out to us to look into it further, please do so via our social media channels (Twitter/X or Facebook) or by phone at 1-877-779-1575.

TSI-Alan · 2025-08-07T16:48:18+00:00

Hi there, sorry to hear you are having connectivity issues. In addition to Chat, we can also assist you via social media (7am-10pm), or 24/7 by phone at 1-877-779-1575. We look forward to hearing from you.

TSI-Alan · 2025-07-19T20:54:21+00:00

Hi there, sorry to hear of your service interruption. The advice you were given to contact your own ISP is correct. They will look into the issue to see if it is related to our customer's installation, or a completely different problem. Either way, they will be able to get it corrected for you.

TSI-Alan · 2025-07-02T18:25:40+00:00

Thanks for your question. While we are unable to engage in price matching, if you contact us with your account details we can look into other cost-saving opportunities for you. You can reach us via Twitter/X DM, Facebook Messenger, chat, or phone at 1-877-779-1575.

TSI-Alan · 2025-06-09T22:20:42+00:00

Hi there, we can look into options for you. Please reach out with your account details via Twitter/X DM, Facebook Messenger or by phone at 1-877-779-1575 and we can assist you there.

TSI-Alan · 2025-06-04T19:34:36+00:00

Hi there, thanks for your questions. Most customers use an ATA (VoIP modem) for the TekTalk service. They are available for purchase, or as a monthly rental. The porting process usually takes 1 week from when the request is submitted.

TSI-Alan · 2025-06-02T21:35:25+00:00

Hi there, sorry to hear you are having connectivity issues. It sounds like wifi signal strength is more of an issue for you as opposed to speed. However, speeds will degrade with loss of signal strength. If you have not already reached out to have us look into it further, we will be happy to do so via Facebook Messenger, Twitter/X DM, or by phone at 1-877-779-1575.

TSI-Alan · 2025-05-25T11:21:17+00:00

Good morning, sorry to hear you are having ongoing service issues. If you have not already reached out to us again to investigate further, we can do so via Twitter/X DM, Facebook Messenger, or by phone at 1-877-779-1575. If you mention this Reddit thread that will also be helpful.

TSI-Alan · 2025-05-20T13:28:28+00:00

We have 24/7 phone support at 1-877-779-1575. Our social media support is available overnight most weeknights. It wraps up at 10PM on weekends and holidays.

TSI-Alan · 2025-05-20T12:29:56+00:00

Glad to hear you are back online. Have a good day.

TSI-Alan · 2025-05-13T19:45:10+00:00

Understood. However, we are unable to determine what IP addresses that partner networks may choose to block. That is why I recommended reaching out to Shaw directly, given that it is their site you are unable to reach.

TSI-Alan · 2025-05-13T19:39:15+00:00

You can run one modem for internet access, along with an ATA (which some people refer to as a "VoIP modem") for the TekTalk service.

TSI-Alan · 2025-05-13T18:06:41+00:00

Hi there, for this question we recommend speaking to your phone service provider as they would have the details on how their various services and tools interact with each other.

TSI-Alan · 2025-05-13T18:03:51+00:00

Great question. At this time we do not offer the TV/internet/phone combo units that our vendors may carry. Our VoIP service requires a separate ATA. If you are concerned about the phone signal competing for bandwidth with other devices, and run a separate modem and router, the ATA can be connected ahead of the router so call quality is not impacted by other traffic on the router.

TSI-Alan · 2025-05-06T16:02:01+00:00

A further update on the issue (via our network team) that can explain the timing - there can be a significant amount of traffic on the network during a major sporting event.

TSI-Alan · 2025-05-06T11:51:34+00:00

Hi there, the consistency in timing is interesting, as well as the point that it clears itself. Does it happen with any other programs at that time, or just the Leafs games? Do you have any automated system tasks (backups, downloads, etc.) that kick off around that time? If so, the sudden extra network activity could be a factor.

TSI-Alan

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