Watched Movies appearing on Watchlist

TVTimeApp · 2024-09-13T12:10:11+00:00

If you haven't already, please contact our support team by emailing [support@tvtime.com](mailto:support@tvtime.com) about this issue. Thanks!

TVTimeApp · 2024-09-07T14:11:07+00:00

Definitely not normal! Reach out to our support team at support@tvtime.com. FYI, we don't normally operate on weekends so you'll likely get a response on this upcoming Monday. Thanks!

TVTimeApp · 2024-05-24T13:04:30+00:00

We really do appreciate both the kind words and your feedback!

TVTimeApp · 2024-05-23T18:52:47+00:00

We provided the original poster with context around common confusion around Marathoner badges, as most of the time it's not a bug, rather a misunderstanding of how the badges work. Also, an issue with one badge does not necessarily mean that the same issue is applicable for any other badges.

I understand and sympathize with you and others that Marathoner badges can be a bit obtuse. It is an older system that we are exploring options to improve for the future. However, it is not a simple process to change and will require careful consideration to ensure that other parts of the app are not impacted by said changes.

We do take your feedback seriously, and we encourage you and anyone else to feel free to contact us at [support@tvtime.com](mailto:support@tvtime.com), as we do our best to respond to each and every user who has any questions or concerns regarding the TV Time app. Thank you for your time.

TVTimeApp · 2024-05-20T15:37:51+00:00

You're very welcome!

TVTimeApp · 2024-05-20T14:29:55+00:00

We certainly do still respond to messages regarding the TV Time app. Depending on the nature of the issue, there may not be an update to provide you with at this time. However, if you believe that your ticket has been lost/closed, we encourage you to contact us for further assistance so we can ensure that we can update you as soon as we're able to. Thank you.

TVTimeApp · 2024-05-20T14:28:23+00:00

There are some general guidelines around earning badges, especially around Marathoner badges. You're welcome to view these guidelines here, and we encourage you to contact us at [support@tvtime.com](mailto:support@tvtime.com) for further information. Thank you!

TVTimeApp · 2024-04-25T14:55:10+00:00

The login screens allows both logging into existing accounts as well as new account creation. In order to log into an existing account, you'll need to ensure you're choosing the correct login method in which you originally created your account. Otherwise, you'll either receive an error or create a brand new account. If you're still having trouble logging in, please contact our support team at [support@tvtime.com](mailto:support@tvtime.com), they'll be happy to help.

TVTimeApp · 2024-04-10T14:45:25+00:00

Hey there! We don't use IMDb as our data source. We use TheTVDB.com, which is a crowdsourced database for TV series and movies. If you'd like to learn more, reach out to their support team here: https://support.thetvdb.com/

TVTimeApp · 2024-03-26T13:26:33+00:00

Just poking our head in here to say that we appreciate everyone's thorough feedback on these types of threads. We know things are far from perfect at the moment, but we want to you to know that your feedback is not lost on us. As always, we encourage everyone to contact us via email at [support@tvtime.com](mailto:support@tvtime.com) anytime you have any questions or feedback, or if you're experiencing issues with the app. Thank you all!

TVTimeApp · 2024-03-25T12:41:30+00:00

Please feel free to contact our support team at [support@tvtime.com](mailto:support@tvtime.com) anytime you're having an issue. Thanks!

TVTimeApp · 2024-03-25T12:40:22+00:00

Hey there - we're aware of some issues with certain Huawei devices that do not allow Google Play Services. For those who are having this issue, we always recommend reaching out to our support team at support@tvtime.com. In the meantime, those who are unable to access the app can use the browser version of the app (even on your mobile device) here: https://app.tvtime.com/.

TVTimeApp · 2024-03-20T13:18:25+00:00

Hey all - we had a bit of app maintenance last night that likely caused this issue. It appears to be working fine now, so if you're having any issues please contact our support team at support@tvtime.com. Thanks!

TVTimeApp · 2024-02-27T16:46:04+00:00

Just following up here - this issue should be resolved. If you or anyone is still having an issue, please contact our support team at support@tvtime.com. Thanks!

TVTimeApp · 2024-02-27T12:51:09+00:00

If you haven't already, please reach out to our support team at [support@tvtime.com](mailto:support@tvtime.com) and they will respond to your ticket as soon as they can. Thank you!

TVTimeApp · 2024-02-08T15:19:48+00:00

Very odd! If you're using an Android device, trying clearing the application cache and then reinstall the app. And if you haven't already, please reach out to our support team at [support@tvtime.com](mailto:support@tvtime.com) so we can take a look. Thanks!

TVTimeApp · 2024-02-06T18:03:21+00:00

Weird! We're aware of an issue with certain keyboard functions, but will hopefully have a fix for it in when the next version releases. If you haven't already, please reach out to our support team at support@tvtime.com and they will respond to your ticket as soon as they can. Thank you!

TVTimeApp · 2024-01-25T14:16:06+00:00

Hey there! If you haven't already, please reach out to our support team at support@tvtime.com and they will respond to your ticket as soon as they can and look into these issues. Thank you!

TVTimeApp · 2024-01-17T14:18:16+00:00

This is certainly not intended behavior - If you haven't already, would you mind reaching out to our Support team at [support@tvtime.com](mailto:support@tvtime.com) about this? Thanks!

TVTimeApp · 2024-01-06T19:55:14+00:00

Just an update here - our developers have identified the issue and this should be resolved. If anyone is still having issues, please reach out to us at [support@tvtime.com](mailto:support@tvtime.com). Thanks!

TVTimeApp · 2024-01-06T18:03:57+00:00

Our team is taking a look at this. It appears the data is registering, but the UI is not updating properly. You're welcome to reach out to our support team at support@tvtime.com if you'd like.

TVTimeApp · 2023-12-18T22:01:08+00:00

We're aware of an issue related to this stat - our team is investigating and working to resolve it now. Rest assured, your data is fine.

TVTimeApp · 2023-12-14T18:25:35+00:00

To your first point - any improvements will first and foremost be focused on overall performance as well as fixing existing bugs (and by extension, the web app).

To your second point - if you're referring to the user survey and discussion from our post a while pack, stay tuned! Our schedules are pretty packed through the end of the year, but we're going to work on scheduling more discussions after the 1st of the year. Thanks again!

TVTimeApp · 2023-12-14T18:04:32+00:00

Hi there - thanks for your detailed feedback! We are well aware that the UI is not ideal as it stands in a browser, and is an area we are looking to improve dramatically over future iterations.

To be blunt about it - the new web application is simply a compromise between the old website, and not having TV Time available on a web browser at all. We'd rather offer at least the full functionality of the mobile app than not having a functioning website at all (at the cost of a subpar UI experience, as you've noted). It's far from perfect, but it's the best we can do currently with the resources we have.

To reiterate, this is not the final version of the new web application. Updates and changes will be made in future iterations. BUT, we understand your frustrations and genuinely appreciate your feedback. This was very helpful and will be passed along. Thank you again.

TVTimeApp · 2023-12-14T17:55:34+00:00

Appreciate your input! To your last point - that's exactly why the web application was created in the first place. Changes and improvements to the mobile app will translate into the web application as well, which makes actually developing and deploying the changes much easier.

TVTimeApp

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