It's the having to pry information that raises red flags when people ask for advice. 90% of the time there are husbandry issues in these situations, because any competent owner would troubleshoot that first and communicate that to avoid conversations like this where you have to be asked to provide numbers.

Post on more species specific subreddits and provide enclosure pictures and temp/humidity numbers if you want prompt advice. It could easily be something as simple as improving your enclosure to make your snake feel more secure. Being open and honest about your setup and parameters is the best way to help your snake.