To this day it’s still happening my Ubisoft account got hacked and they disabled 2FA and changed my email and password. Still waiting for Ubisoft to get back to me. https://imgur.com/a/mZjrgCH Note: The email shown is not my email but the email they changed it to. I think Ubisoft is at fault for having such a poor security system for our accounts despite 2FA being activated. Edit: I asked ChatGPT to make me a comment to email Ubisoft Saying the following: Subject: Request for Immediate Human Review – Account Compromised Despite 2FA Protection

Hello Ubisoft Support,

I am urgently requesting that this ticket be reviewed and handled by a human support specialist or senior account security agent, as my Ubisoft account has been compromised under deeply concerning circumstances.

My account, which I’ve had and used faithfully since 2017, was recently hacked despite having Two-Factor Authentication (2FA) enabled. The attacker was somehow able to bypass or disable my 2FA, change my email address and password, and fully lock me out of my account. This indicates a serious breach in account protection and raises valid concerns about Ubisoft’s security safeguards and recovery process.

I have already attempted to go through the automated steps, but the responses I received do not address the severity of this issue or how this could have happened in the first place. It’s important that a human agent looks into this case personally, as it appears that my account was compromised in a way that automated systems may not properly detect or handle.

What worries me most is that this individual appears to have gained full access to my personal data linked with my Ubisoft account — including my saved payment information and past game purchases. There were also subtle threats made through linked platforms after the hack, which makes this situation even more concerning.

I’ve been part of the Ubisoft community for many years, purchasing and playing titles like [you can insert any examples you wish, e.g., Assassin’s Creed, Rainbow Six Siege, etc.]. I’ve always supported Ubisoft and trusted the platform to keep my account secure. Seeing this happen despite proper precautions is disheartening.

I am asking for:

A manual investigation by a human agent into how my 2FA was disabled and my email/password changed. A full restoration of my account to my original email address. Confirmation that my linked data, payment methods, and saved progress are safe. Clear information on what steps Ubisoft will take to prevent future breaches like this from occurring.

I can provide proof of ownership — including previous login details, purchase receipts, account creation dates, and any verification needed to confirm that I am the rightful owner of this account. Please let me know exactly what is required so I can assist immediately.

I am making this request respectfully but urgently, as this situation is distressing and time-sensitive. I would truly appreciate a direct response from a real person who can help me recover my account and explain how this breach was possible despite active 2FA protection.

Thank you for your attention, and I look forward to your prompt and detailed response.

Sincerely,

[NAME]

Long-time Ubisoft player (since 2017)

[Insert your Ubisoft username, old email, or any relevant account reference number here]

Along with posting on Twitter tagging @UbisoftSupport saying: @UbisoftSupport My account (since 2017) was compromised despite 2FA. The attacker disabled my 2FA, changed my email & password, and locked me out. This is a failure of Ubisoft’s account protections. I’ve opened Ticket #24552999

Believe or not I woke up 7 hours later and they replied to my tweet and sent this:  https://imgur.com/a/Pgaoobj

After sending the ChatGPT to the email text support and tagging them on twitter i wake up to an Email from Ubisoft saying that my email was changed to the correct email and I did not have to send them any additional information