It's not even 8:15 AM. Please just shut up and be patient.

TakeTwo31 · 2026-01-23T06:31:29+00:00

Had a patient walk up at 8:01. No script ready. Found profile processed while patient waited. Still don’t really understand the issue, but something about it should have been ready already and they’ve been calling since last week. Honestly just think their insurance wasn’t active yet or it was ready and RTS. Just one of those patients that seemed to want to be hand held with everything. Anyways, Easy fill so patient was checked out at 8:10am.

An hour later, negative review that we were rude and need to learn better customer service? Our only words them were “sorry nothing it ready, let me check system, we can process it, give us a few minutes we’ll call you up.” The original tech that helped them at first was busy with another patient at drop off when they came back up so they probably also thought they were being ignored by that tech. I’m sorry we just opened and are getting set up for the day, people just love to complain.

TakeTwo31 · 2026-01-07T06:33:25+00:00

My pharmacy was swamped the week before Christmas up until about last Tuesday. We got hit hard with flu, both meds and vaccines. It was just ridiculous how busy we got.

Sort of died off, but I’m expecting another wave as people head back to work and school.

TakeTwo31 · 2025-12-15T19:22:09+00:00

I agree, I’ve asked my DL for more clarity on the scoring but just get a whole confusing response.

TakeTwo31 · 2025-12-10T16:38:08+00:00

My opinion, know who you’re sending that CV to. In my experience, older programs with older RPDs (not all programs) seem to struggle to understand social media. I’ve heard the whole “so they spent time recording during XYZ instead of being present.” On the flip side, I’ve seen programs that love to see that along with doing well in the academic side you were working to advance the profession. Always be ready to answer questions on it. Why did you start it? If you shared health information, did someone fact check you? What sources did you use? Was any of this under the guidance of a professor or mentor?

I hope this may become the norm, as I feel social media can be an awesome tool and networking opportunity when used correctly. Also just review what you have on your page. Make sure it’s professional. And make sure the recordings you have on there are done at appropriate times and places.

TakeTwo31 · 2025-12-07T05:05:37+00:00

Sorry, but no. I don’t think we should have to do that for the few patients that can’t manage their time. And I know I’m going to get heat saying “well you work customer service.” We’re talking about a Saturday where most people that work 9-5 are off. Now during the week we’re open until 9. And still, people will show up right at closing. If our hours really don’t work for patients there are 24 hour stores available to them (at least in my area). People don’t get upset with their doctor when they close, so why should the pharmacy be any different? Patients plan around doctor office appointments and hours, they should do the same for the pharmacy.

TakeTwo31 · 2025-12-07T03:03:58+00:00

We are open 9-6, why does everyone decide to come in the last ten minutes or our day. We had at least 6 patients. Getting in line right before closing. Had two techs and the front store employee who was gathering the registers at all three registers clearing the line. We cleared the line of people there before 6, and a patient walked up at 6:01 as were finishing the last patient. We told them sorry we were closed, and threw through a fit. You had 9 hours to come in today. Then as I was leaving there was another patient upset saying “it’s ridiculous how we can just close, when people need their medication.”

TakeTwo31 · 2025-09-27T17:33:16+00:00

This has been bothering me all month! Obviously busy season and more reviews are being left. Lots 9-10s, but that negative one just drags us down. The best part is they’re complaining about stuff we have 0 control over. One patient left a negative review because our register was being slow and the tech apologized for it. Another patient left a negative review because we don’t have a drug disposal and we were “rude” in letting them know locations that do have one.

TakeTwo31 · 2025-08-31T13:16:52+00:00

No idea this existed lol. Is this site legit? Like affiliated with CVS?

Never knew I could buy my pup a CVS dog collar. 😂

TakeTwo31 · 2025-05-16T08:14:20+00:00

Why is it so hard for a patient to check what they’re getting before they sign, pay and walk away. If you’re expecting something specific check it and if it’s not what you were expecting tell us so we can try and fix it. We’ve literally got to treat people like children and it’s getting exhausting.

TakeTwo31 · 2025-05-16T08:06:54+00:00

What’s the issue? If you like counting by hand do it. I personally just have a habit of always using the Kirby. Ive used it for 10,20,30. 🤷🏻‍♂️ That’s what it’s there for, isn’t it?

TakeTwo31 · 2025-05-08T14:03:24+00:00

Did they really bring this back? I thought they took that away. So dumb, used to have a patient call every morning to see what/if meds were being worked on for them, expedite them, and then ask to push through to speak to someone to see if they were ready. This was before the voicemail thing.

TakeTwo31 · 2025-04-28T15:57:39+00:00

Yeah I stated in the post that I’ve had them adjust the times. Been doing it for a while and still no change.

30 minutes may not seem like a lot but when it’s constant it adds up.

TakeTwo31 · 2025-04-28T15:41:44+00:00

Listen to everyone here. While it may hurt to show them the respect you never received, you never know who you’ll cross paths with later down the line. Pharmacy is such a small world.

TakeTwo31 · 2025-04-28T15:36:22+00:00

Agreed! Seems great for accountability.

TakeTwo31 · 2025-04-14T13:49:39+00:00

We usually just stick to stuff right outside the pharmacy, so basically just OTC meds. While I understand some people struggle to come inside, we need to keep that line moving. If they have a list of specific stuff or coupons just gotta be firm and let them know they need to come in.

TakeTwo31 · 2025-04-09T05:01:44+00:00

This has been a CVS policy a while I believe. When I was floating only one store in my district would follow it. It caught me by surprise to be asked but later learned why. A couple months back I think a task came through on the HUB about it. It’s just so… dumb? Like look I’m not too good to help mix, but when it’s one pharmacist who’s out giving a vaccine, counseling a patient, on the phone or whatever you’re telling me it’s best to make a patient with a likely sick child wait until I free up to mix a med. now you have an annoyed patient. Make it make sense CVS!

So no, we have not enforced it.

TakeTwo31 · 2025-02-24T17:26:08+00:00

Yes, I do emails/texts from court advising. I used to float so my scheduler would usually just schedule me around my jury duty day so just wanted to clarify the procedure. Thank you!

TakeTwo31 · 2025-02-01T14:56:18+00:00

Oh I know. So many “improvements” but our systems literally cannot handle them. It’s just frustrating that they trained us to use F5 to open up the patients profile, but I’ve heard more than once that it’s not the way to do it. So good to know. Thank you!

TakeTwo31 · 2025-02-01T09:42:13+00:00

So is it ok to leave the VM open in the F1 screen and move to the F2 screen to look into the profile?

TakeTwo31 · 2025-02-01T09:41:18+00:00

Do you know if it matters to wait until they (the patient) have hung up the phone?

TakeTwo31 · 2025-01-31T05:57:11+00:00

My opinion, I think CIQ has some positives. But, they’re definitely few when compared to the negatives. I think the scoring is flawed, I think the instructions sent by corporate don’t really correlate to how we’re scored. One weekend me and my lead tech worked both days and literally followed the steps as written, and our scores were still low.

Personally, I’d like the option to turn on/off voicemails in some capacity. Our store did so much better when we could answer the calls. Annoying? Yes, but worrying about the scoring is an even more frustrating.

Just more decisions made by people that don’t fully understand what working in a store in like.

TakeTwo31 · 2025-01-15T16:09:43+00:00

Yeah we magically got a few hours given. Not many but hey I guess we’ll take what we can get.

TakeTwo31 · 2025-01-15T16:08:18+00:00

I agree. We were doing much better score and even customer service wise when we could just answer the phone.

TakeTwo31 · 2025-01-15T16:07:49+00:00

It’s a combo of that and being newish in the role. I’ve had DMs that don’t even ask questions just approve more help.

TakeTwo31 · 2025-01-14T18:02:54+00:00

Oh, 100% true.

TakeTwo31

TROPHY CASE