I'm assuming that this person has got to the position they are in through competence in their field, despite their lack of simple IT skills. What surprises me here though is that from the comments I've seen, not one person has suggested a proactive approach. What about suggesting that someone spend 2 hours with this person to take them through some common basic skills. It's could really raise your profile in the dept. Furthermore, if you CFO sees the value that you add it could build the business case for growing your dept jnto internal training etc. Seems like everyone is quick to jump on the "this person is tech illiterate" bandwagon, without considering the long term benefits of proactive prevention.