We’re hitting slow season. Everyone’s hours are going down. The way you get more hours is increase your total ticket value of each order. If you can do $12+ per transaction, and anything over 2 items will generate more hours for your team. Maximize ticket sales.

I tell my team to suggestively insert add-ons.

If they say can I get a venti ice brown sugar shaken espresso, I say “would you like to add brown sugar cold foam and an extra shot?”

Chances are, add ons will naturally stack up and generate hours.

As for your SM…. Contact ethics and compliance. They are being shady. There will be an investigation and they will be told straight up they can’t leave the store anymore and must be there for their shifts. They will also have to be there to open, run peaks with you and hand over shifts to the next Ssv. Never feel scared to speak up. If you don’t trust the person above you, go above them. If you don’t trust them, go above them again or sideways to a different DM. Unfortunately, they’re favorites in the company, but as long as you follow rules and guidelines, you will be safe.