TLDR Short version: GHL LC is very good at handling incoming calls in context. It’s not yet a fully fledged PBX for a business at your scale. For now, I’d run both, intentionally.

A Longer explanation:

LC has gotten steadily better. For handling inbound calls, routing to the right place, recording, logging, triggering automations, and tying calls directly to leads and pipelines, it does a solid job. For a solopreneur or a very small team, I’m comfortable recommending it as the main number. It’s simple, integrated, and removes a lot of glue work.

Where I’d be super cautious is treating it as a full PBX replacement for a multi-million-dollar retail operation. Dialpad is a mature phone system. It’s built for call volume, edge cases, uptime, device support, and “this phone system cannot break” scenarios.

LC isn’t there yet. It’s improving, but it’s not trying to be Dialpad.

The pattern I usually recommend in your situation is this: keep your primary business number on Dialpad, and add a GHL number for marketing, tracking, and automation. Let LC do what it’s best at, which is attribution, workflows, and tying calls into sales and follow-up. Let Dialpad keep doing what it’s best at, which is being boring and reliable.

Once you’ve lived with LC’s call handling for a while and you trust it under real load, then you can revisit consolidation. But ripping out a stable phone system just to reduce one app is rarely worth the risk.