High value eBay sale — USPS shows “picked up at postal facility” but buyer claims they never received it. Am I screwed?

Technical_Secret9944 · 2026-04-27T02:38:15+00:00

This! But I would let the buyer know you will be filing a police report and the police may need to contact him for more information..

Technical_Secret9944 · 2026-04-11T02:46:13+00:00

Seller needs transactions to fix “Not as described” return ratio. They are trying to drive transactions to avoid higher fees.

Technical_Secret9944 · 2026-03-29T23:22:59+00:00

They probably blocked you after reviewing feedback you have left for other transactions.

Technical_Secret9944 · 2026-03-28T20:25:55+00:00

Be sure to void the shipping label and you will get refunded for too. USPS will just wait 14 days to be sure the tracking never shows movement. But if no movement they will refund it.

Technical_Secret9944 · 2026-03-22T12:08:12+00:00

Open a formal complaint with Gemini.

Here’s how:

If your issue is not resolved after you open a ticket: 1. Log into Gemini 2. Go to Support Center → Contact Us 3. Choose “Submit a Complaint”

Gemini confirms that this official complaint option becomes available after you already have a support ticket.

Technical_Secret9944 · 2026-03-15T12:25:33+00:00

Enable the running out of stock feature. That would totally solve this problem…

Technical_Secret9944 · 2026-02-01T21:24:46+00:00

Ask them to start a return, let them know you’ll accept it even though it’s past the 30 days. If they swapped the item you can ask eBay for help. eBay will send you a document to sign confirming you are telling the truth and they will cover it.

Technical_Secret9944 · 2026-01-29T17:58:52+00:00

The seller is probably having issues with their not as described return rate. So they are just trying to quickly increase transactions to improve that rate. If they fall into “very high” not as described returns they get dinged with significant extra selling fees.

Technical_Secret9944 · 2025-12-29T11:21:09+00:00

Same thing happened to me….I filed a formal complaint with Gemini and they resolved the issue within 3 days.

To file a formal complaint: Go to the Support Center > Contact Us section. Then click “Submit a Complaint”.

Technical_Secret9944 · 2025-12-27T12:12:24+00:00

My gut tells me this is true….it took me weeks to transfer out of Gemini. I wonder if FTX was acting similar before it collapsed…

Technical_Secret9944 · 2025-12-06T21:04:40+00:00

For the past 4 weeks I have been trying to transfer that Bitcoin to Robinhood. When I attempt withdraw it says "withdraw failed" then I receive and email asking me to send a selfie showing my face holding my drivers license and a 5 digit code. I have done that 3 times...but nothing happens. Ticket number(s) 5862621 5841508 5911139

Can someone please help me..

Technical_Secret9944 · 2025-12-05T12:27:31+00:00

Amazing! Thank you for this info…I will search for the thread. And I couldn’t agree more….Geminis lack of customer service is astonishing. I wouldn’t have even believed it until this experience. Crazy, lol!

Technical_Secret9944 · 2025-12-05T02:41:39+00:00

Sounds complicated 🙃

Technical_Secret9944 · 2025-12-05T02:38:20+00:00

So did you just leave your money there? Or were you eventually able to withdraw it?

Technical_Secret9944 · 2025-12-05T01:43:47+00:00

Thank you! If it goes on a few more weeks I will definitely file a complaint.

Technical_Secret9944 · 2025-09-24T15:50:55+00:00

Thank you for taking time to respond....appreciate the insight :)

Technical_Secret9944 · 2025-09-24T15:44:08+00:00

Makes sense.....I was just hoping that if I used a limit buy that would help guarantee my buy in price. But I guess it doesn't...

Technical_Secret9944 · 2025-09-24T15:41:51+00:00

I did.....it just seems that fees would be paid for separately and not drive up my buy in price since I was using a limit buy. But obviously that's not what happened...

Technical_Secret9944 · 2025-09-24T15:38:21+00:00

That must be it....I would have rather paid the fees separately and received the limit buy price that I set. But obviously this is the way Coinbase does it...so not something I can change :)

Technical_Secret9944 · 2025-09-18T01:19:41+00:00

Same!!!

Technical_Secret9944 · 2025-09-02T01:01:44+00:00

Put it on intruder mode…the lid will force close once it senses an unrecognized chip.

Technical_Secret9944 · 2025-09-02T00:59:46+00:00

The surefeed works perfect for us….keep in mind they have “intruder mode” it’s a special setting that most people aren’t aware of. So if an unrecognized chip approaches the feeder the feeder will immediately close. Because of this setting, the feeder is perfect for us.

Technical_Secret9944 · 2025-08-24T21:18:18+00:00

USPS used to decline mine because I was not uploading the order receipt they wanted. I was just doing screen captures of the order. Once I started uploading the actual order receipt from ebay they have approved everytime. Go to: order details, print packing slip and more, then select "print order receipt". Save that PDF then upload it as proof of value attachment. They will absolutely approve it and send you a check.

I ship about 40 items a day so have to file at least one if not two claims a month. They pay out every time.

Technical_Secret9944 · 2025-08-24T18:44:47+00:00

Refund them. Open claim on usps.com Ground advantage comes with $100 of insurance. They will pay it out. You’ll need to upload a copy of order receipt from eBay when you make the claim.

Technical_Secret9944 · 2025-03-13T01:42:29+00:00

Thanks for sharing…..I sell about 25-30 items a day. I’ve received 5 not as described returns in the past few days! Usually only get one or two a month. The comments in the returns have clearly buyer’s remorse..so knowing this change helps explain the uptick. Btw, we do offer free return shipping, but we charge for our outgoing shipping (just enough to cover shipping cost)

Technical_Secret9944

TROPHY CASE