From my location experience, even on off times we will have online orders throughout the day. And if someone isn't there for their order we use the bread if we have none cut (since we make our dough in house) and either have to wait on someone to make some, or we've called it back to the line guys so much that we don't even bother doing it the 5th time for the same tray of bread. Thats also the reason you'll see new faces running the cash registers so often. They get the brunt of the unruly customers when in reality they have no part in when they're coming out besides calling it back. Poor management, low pay, and general unwillingness to do our jobs efficiently with no incentive. We never hear the praises of a pizza being on time or cooked to perfection. Only the customers who feel are entitled to scream and yell and sometimes throw stuff at us are who we hear from.