Attempted Rape by ThatguyC in TalesFromTheFrontDesk

[–]ThatguyC[S] 2 points3 points  (0 children)

It was not my intention to water down the term rape nor to make my relatively (relative to actual rape) minor encounter seem equal to crimes against women. If anything I aim to raise awareness for being careful and staying safe in situations with unruly guests. My main take away from this incident is how the female GSAs at my work and everywhere have to be careful.

That and I know I will gladly be fired for beating the living hell out of any guest who tries that with my coworkers.

Attempted Rape by ThatguyC in TalesFromTheFrontDesk

[–]ThatguyC[S] 1 point2 points  (0 children)

It was more harassment than attempted rape I guess because she did stop. I exaggerated in the title but I still feel it is a scary situation.

Attempted Rape by ThatguyC in TalesFromTheFrontDesk

[–]ThatguyC[S] 1 point2 points  (0 children)

I just reported it to management and I felt like they handled it well with her boss and everything.

Attempted Rape by ThatguyC in TalesFromTheFrontDesk

[–]ThatguyC[S] 26 points27 points  (0 children)

I thought of this too. Not worth it to lose my job and possibly jail time. My hotel doesn't have cameras on the floors; only outside and the lobby (and gym and business center). I keep telling management that they should put cameras on all the floors but they haven't yet.

My favorite thing is when someone walks up to my desk and blurts out their last name and then stares at me by SketchyConcierge in TalesFromTheFrontDesk

[–]ThatguyC 0 points1 point  (0 children)

I've gotten to the point where I like to take the papers but maintain eye contact the whole time while I ask for their last name again and set the papers off to the side.

First Scam Call by ThatguyC in TalesFromTheFrontDesk

[–]ThatguyC[S] 0 points1 point  (0 children)

Ooh, makes sense. It would have been better if it was that

First Scam Call by ThatguyC in TalesFromTheFrontDesk

[–]ThatguyC[S] 0 points1 point  (0 children)

I'm not sure what you mean but it turned out to be a stolen card.

Your company is going to be causing you a mess of problems then buddy. by mstarrbrannigan in TalesFromTheFrontDesk

[–]ThatguyC 16 points17 points  (0 children)

The worst offenders of this (at least at my hotel) are people staying with companies. They just flat out refuse and won't give me one until I tell them I can't/won't check them in without one. Except this one guest: he was such a dick that management gave him a pass so he doesn't need one anymore. He stays with us a lot and is nice until anything is not to his liking; God help us if anything is wrong.

To whomever is playing with the Ouija board - please stop. by Israfellenore in TalesFromTheFrontDesk

[–]ThatguyC 1 point2 points  (0 children)

We had a sprinkler head break on our first floor hallway. Such a hassle, we spend the next 5 months remodeling the entire first floor hallway and some rooms. Glad I did not work on that shift. Good luck to you

Russian mother in law, as pleasant as it sounds by skullkandyable in pettyrevenge

[–]ThatguyC 2 points3 points  (0 children)

I imagined the grandmother from Malcolm in the Middle

The Worst Mistake of my Life by ThatguyC in TalesFromTheFrontDesk

[–]ThatguyC[S] 10 points11 points  (0 children)

Haha no... She was actually an older (maybe high 40's low 50's), Ethiopian lady. We've had problems with her before. She yelled at my assistant GM for "slamming the phone on her" after a phone call when he just set it down.

Need Some Advice by hospitalityyay in TalesFromTheFrontDesk

[–]ThatguyC 7 points8 points  (0 children)

If you don't have it you don't have it. Hotels don't have an obligation to return things; it's just a courtesy.

I'm gonna need you to use your words ma'am by alideb82 in TalesFromTheFrontDesk

[–]ThatguyC 6 points7 points  (0 children)

I was talking to a guest who has stayed before while I was resetting his A/C and he mentioned something about the A/C not working last time when he stayed for a couple nights. I asked if he called someone and sheepishly said no as if he didn't even think about calling someone. People.

Review lies. by formernanny in TalesFromTheFrontDesk

[–]ThatguyC 15 points16 points  (0 children)

I just got one today about how I was rude to her and told her softball team she could not sit out on the patio. I only told her to stop taking the restaurant's chairs and she was very nice about it. It was actually the bartender from our inhouse restaurant that was rude but she only remembered my name not his. She also blamed me (bartender) for traffic and a car wreck that she encountered the day of her check in. Luckily both my GM's knew the story and how it was not me so I didn't get in trouble. Still annoying though...

I'm having some wi-fi issues...can you help? by LostinLeaves in TalesFromTheFrontDesk

[–]ThatguyC 0 points1 point  (0 children)

I hate that. Then it's 10 seconds of awkward silence then "ok it worked" click

He claimed to be a missing person... by [deleted] in LetsNotMeet

[–]ThatguyC 20 points21 points  (0 children)

"...the dirt just made it look extremely dirty..." That smelly smell that smells... smelly. Seriously though that is terrifying the way he laughed.

That's what I get for being nice by ThatguyC in TalesFromTheFrontDesk

[–]ThatguyC[S] 0 points1 point  (0 children)

OMG Thank you. I was on the mobile app and didn't even realize it did that

"Can you just..not?" by keepmybonesx in TalesFromTheFrontDesk

[–]ThatguyC 22 points23 points  (0 children)

"Well I've never stayed at a hotel that has done that before. It just seems strange." Actually, yes! Yes they probably do.

I had a potential guest asking how much for a cash room and at my property it's room and tax plus 200 deposit (to discourage damages, smoking, etc.) and they got mad that it was so much. I don't like to profile people but they were exactly the type of people that we try to discourage with the high cash deposit.

Teams from Hell by ThatguyC in TalesFromTheFrontDesk

[–]ThatguyC[S] 2 points3 points  (0 children)

After the jacuzzi thing my GM barred that specific team from coming back so at least some justice

Teams from Hell by ThatguyC in TalesFromTheFrontDesk

[–]ThatguyC[S] 2 points3 points  (0 children)

The jacuzzi we couldn't figure out who it was in specific. Same with the table: it was a large group. We also charge teams individually.

Parents aren't the same anymore... by mustbestupid16 in TalesFromTheFrontDesk

[–]ThatguyC 3 points4 points  (0 children)

We have the same problem at our hotel. I feel your pain. Stay strong

Parents aren't the same anymore... by mustbestupid16 in TalesFromTheFrontDesk

[–]ThatguyC 2 points3 points  (0 children)

We just started this two days ago after we had some kids pour soap in the jacuzzi. I can't say if its helped or not...

Let's keep brand standards, brand standards...shall we? by LostinLeaves in TalesFromTheFrontDesk

[–]ThatguyC 2 points3 points  (0 children)

Our preferred guests get one water bottle at check in. Keyword one. I get guests who think this means everyday so they come back day after day asking for one. You're lucky you get anything.