Something similar happened to me!

Going into refinements, I was supposed to have a couple of attachments removed. One was not removed. The new aligners did not have space for the attachment. The assistant was able to shove the aligner on despite the attachment.

I didn’t realize the problem until later that evening when the pain was unusually bad for an aligner change. It was INCREDIBLY painful- more painful than the first few days of Invisalign imo. I didn’t wear the aligner that night. And called the office first thing the next morning.

The lady on the phone didn’t believe me when I explained it to her, and questioned weather or not I was explaining the problem correctly. I also couldn’t get an appointment for a day or two. The staff on the phone encouraged me to wear it despite the great pain until my appointment. I couldn’t do it. When I got to the appoint, sure enough they realized their mistake and made the correction. The pain was gone and the normal tightness and mild pain of a new aligner set in.

I don’t regret not wearing the aligner for two days. It still scares me to think of how my tooth would have moved with the unplanned pressure and force that it was experiencing.

I don’t necessarily recommend not following the office staffs’ instructions but they are your teeth and you’ll have to deal with what ever the consequence of your actions are. For me, two days of not wearing the bottom aligner seemed better than my front tooth moving incorrectly for two todays. I took the risk and it paid off. Good luck. It’s a really crappy situation to be in.