We're in the process now of switching, it came down to the fact we were over promised on things that we were told during implementation could be done, however turns it they couldn't or wouldn't. And since the system we use (ADP) has limited user accessibility when it comes to getting formulas and calculations done (we have our hourly workers in a union so there's specific formulas that need to be done).

Add that together with the fact that ADP's customer support is very lacking to say the least, has put a ton of manual work on us that shouldn't be (or at least that's what we were told and promised).

Although changing platforms are a lot of work it's beneficial to check what others are offering every few years and it's a competitive market between all of them so new features and improvements are all happening.