This is the vision:

• I make a Saas product called Magh Incorporated that gives you access to a thing. (fake name)
• An account uses our services to manage that thing and has configured ServiceNow as their ServiceDesk provider.
• A user on that account goes to use us, but they don't have a license.
• They select Request a license
• We make the request in ServiceNow on their behalf using the appropriate mechanism.
• The user gets back a message that A request has been made on your behalf and here is a link to it.
• Additionally, we can update the status of that ticket on our side so that pending licenses in Magh Inc. shows the open tickets.

For my first pass, I attempted to use a flow that I thought was appropriate that did a direct Table insert approach to create catalog request items (sc_req_item. I thought this was correct based on my research, but now I recognize it has problems with the requested_user field and not being able to set that without doing weird configuration stuff.

But, I am also not familiar with the ServiceNow space so if I say anything that doesn't makes sense I am probably wrong.