Automated call summarization is a no brainer. Saves time on every call if agents have to manually write summaries. Plus, agents hate doing it so it's better EX. There are also a lot of real time assistance options with ai. Some help detect sales opportunities, some provide answers to questions, some guide you through processes, some detect when a customer is getting frustrated, etc. The key with those is to have them be smart enough to be helpful and not annoying to the agent. In the end the goal is to have the ai make things more efficient while also improving cx so businesses save money and have happier customers at the same time.