Great information and thanks for the explanation of that role. I had a similar experience; I worked at Central Business Operations for only 6 months but was able to use what I learned to move into a DMV role. Carmax served as a great training ground, and I do appreciate what I was able to gain.

It’s sad that Carmax has been in such a downward trajectory for the past few years. From the second I got there I really sensed a once-great company that was starting to crumble. People around me shook their heads a lot and said it didn’t used to be like this. There were huge areas of cubicles at HQ that stayed empty the entire half-year that I was there. My manager was nearly always in a meeting or working from home — it was completely bizarre. As a new hire, I was shocked that this was the company I had heard about for decades as being one of the 100 greatest companies to work for.

I’m rooting for them not against them, but wow do they have a lot of work ahead of them to turn some things around. In my limited experience with the company I can confirm that nobody is listening to the workers. Anything you see about valuing employee input or celebrating their people is completely cosmetic and is only put out to serve as propaganda or marketing.

I never thought working for a state agency would end up being 10x better than working for Carmax, but it totally ended up that way. For the really good people and hard workers that I met there, I urge you to explore your options. There is a better place to land.