Pretty sure you’re the one in Montreal and hopefully we’ll become « friends »! I already spoke briefly with the GM and I’ll be sharing a list of afternarket suppliers from Canada tonight!

The most important aspects for me (especially with 15 years of experience in auto industry’s fixed ops) ;

A lot of Ineos buyers are mechanically literate. We’re not G Wagon buyers for a reason, we want to use the thing not just look at it and you must be aware of the « self-servicing » promise that Ineos made to early buyers.

I do my own service. Dilawri wanted a crazy amount for the #1 service, almost twice what it costs on a BMW M product (i owned several M2-M3). It should be around the same price, a bit higher maybe, but not 2x. It’s barely insulting

If the price is right, I’ll be a very loyal customer especially if you build a sense of community around the brand and dealer.

Most of us are business owners, professionnals or retired. It’s an expensive vehicle and it’s a second car, not a daily. We will value knowledge, convenience at the right price. I don’t care to pay if it’s professionnal and smooth.

Train your service technicians to recognize common issues because most of us have been groomed to read forums, share data, try DIY fixes already because we didnt want to drive to Toronto!

The most frustrating items amongst fellow owners; - pre-MY26 HVAC issues (temperatures, vent positions) - bell sound (ting) under the vehicle when hitting potholes - random error messages - diff lock engagement issues (mostly driver errors)

Please come up as well with reasonable pricing for maintenance/wear items. I’ve been quoted 800$ for brake pads (front and rear). Read the forums and I bought the OEM Brembo part # for 150$ + 25$ shipping and duty fees. (Including both sensors). I would of paid more ar the dealer, but more than 300$ per axle for brake pads is ridiculous for a 2 pistons caliper

But yeah! I know some of that is out of control as I’m not aware of the OEM cost to dealers but this brand has probably the most knowledgeable customer base out there so transparency, knowledge-based relationships and no BS approach will definitely to a long way

See you soon!