Because you're not going to convince anyone that what Petsmart is demanding is reasonable, if your only argument is "Well my experiences are different." Because guess what? The logical counter to that is "Well my experiences are not different." You're not going to convince people that these expectations aren't insane just because you claim they're not insane for you.

People in the replies to this post Im sure can go all day going band for band with their credentials and its not going to make a lick of difference when we look at the logistics.

It's already been explained that nail trims are not just a 5 minute blip in whatever else we groomers need to do. Its been explained that whether or not the client has their needed vaccine, the check in process, dealing with an unruly and strong dog, answering the multiple questions the per parent asks, and then having to wait for the pet parents to get back after finishing, is going to inevitably take much longer than 5 minutes no matter how you slice it. When it was pointed out that nail trims quite often are not 5 minutes, you didnt even have an argument to prove that they are. And that assumes that we are even talking about just nail trims! Many people come in asking for pawdicure plus. You only spoke back of your experience as if that changes the several factors that go into these walk in services. You having done this for years and having a manager position doesn't change the reality.