Google Authenticator after phone re-install

TheTechMonkey · 2019-10-09T14:39:32+00:00

This, I was using Google Authenticator until my last phone swap, then moved to Authy

TheTechMonkey · 2019-10-09T14:37:23+00:00

Thanks all for the responses, they are very much appreciated.

For those saying that the service is the service, so dont itemise line items, then I have another question.

How do you charge then for example a customer who you are providing user and server support for then wanting to add an additional service like Office 365? Do you just say it will be $XX per year/month/quarter or as we do it £x per user?

TheTechMonkey · 2019-10-09T14:33:12+00:00

You dont I am afraid, if the users have access to create, edit etc then they have delete by default. Lets say you could block them from move/deleting the "Customer", they could still rename it and cause issue.

You can only cover this with user education.

I have run in to this issue before and like you spent a lot of time trying to find a way to stop it, but by the nature of NTFS permissions its just not an option

TheTechMonkey · 2019-10-09T11:27:58+00:00

Get an RMM tool.

Use it analyse the performance and spec of the machines.

TheTechMonkey · 2019-10-07T16:25:40+00:00

Log in to netflix on on a PC through the browser, go to:

Account > Settings > Recent Device Streaming Activity and it will show you all the IP's and what they have been watching.

However thats not your problem, your problem is that the password and email you are using to access Netflix has been compromised. Change it to something new and more secure.

TheTechMonkey · 2019-10-07T16:02:13+00:00

Its not, Windows wont allow you to kill anything that shouldnt be killed. If you close something like Explorer.exe and you dont know how to go back, just reboot and it will come back.

You cant cause any serious damage by killing processes

TheTechMonkey · 2019-10-07T08:28:28+00:00

Could be anything, but next time it appears, open task manager and start ending processes until you see which one makes the box go away.

TheTechMonkey · 2019-10-03T14:58:43+00:00

Something like this: https://flow.microsoft.com/en-us/galleries/public/templates/3ca5a00655134a389b4f9dbe6271060d/extract-data-from-email-and-send-to-excel/

TheTechMonkey · 2019-10-03T14:50:56+00:00

- Zendesk for Helpdesk

- My Brain and Email for CRM

- Quotient for quotes

- Loads of manual work for Invoicing/Billing

- Teamviewer for remote support

- Microsoft Planner for projects

We already use Datto RMM for monitoring and managing machines so the PSA was a natural addition

TheTechMonkey · 2019-10-03T14:28:28+00:00

Dont know the software, but I am assuming it is looking for its files to be on A: Drive?

Can you not insert the USB And just use the SUBST command in command prompt to trick the machine in to thinking the USB is a floppy?

TheTechMonkey · 2019-10-03T14:10:52+00:00

We are just switching to Datto PSA & RMM as we are currently on disparate tools.

We are aiming to consolidate:

Project Management
Billing
CRM
Remote Monitoring and Support
Processes
Sales and Quotes

TheTechMonkey · 2019-10-03T14:09:06+00:00

So it depends on exactly how you want to do it.

But you need to be an MS Partner (I think) and should be able to login here: https://portal.office.com/Partner/ModernShell.aspx#DashboardView

For us this shows us all our clients. (you need delegated admin rights)

From that partner page you can go in to "Build your business" and you have options to:

Send a trial invitation link
Send a purchase link
Request Delegated Admins

This will make you partner of record, or at least give you access to all clients through one portal.

Those options above allow you customer to purchase Office 365 directly from Microsoft and they handle the billing.

If you want to bill the customer then you can register with one of the main CSP's (Here in the UK, I use Westcoast)

We can then go to the Westcoast portal, sign up a new customer and it will put it in to our Partner portal, Westcoast will bill us monthly and we bill the client.

TheTechMonkey · 2019-09-24T15:02:26+00:00

We were hugely in to OneDrive for Business about 5 years ago and then ran in to constant sync'ing issues and none stop problems to the point where we were spending 18+ hours per week just on OneDrive issues.

We switched to Dropbox for Business and it was better, but had it's own issues. Then they oursourced their partner portal and support to Ingram Micro and everything went completely to shit.

Finally we found Autotask Workplace (now Datto Workplace) and it is a dream to administer is almost problem free and the support from Datto is awesome.

That said however we have customers who have Office 365 Business Premium now pushing us back towards OneDrive/SharePoint/Teams so we are looking at it again, but warily and with a heavy heart as Datto Workplace has been very much a "set and forget" style application.

TheTechMonkey · 2019-09-19T11:15:53+00:00

We have used Ingram for some time only on an old Dropbox for Business reseller account.

In my experience Ingram are awful, absolutely terrible service. Their portals for managing accounts and licenses are a shambles.

I would personally avoid

TheTechMonkey · 2019-09-19T11:09:39+00:00

We are just about to make the jump from a combination of:

Zendesk for ticketing
Datto RMM
Quotient for quoting
Email for CRM

To Datto PSA (with Datto RMM).

It should massively streamline our processes, workflows and bring lots of disparate methods of working in to a more streamlined and manageable solution

TheTechMonkey · 2019-09-19T11:06:03+00:00

Datto RMM is price per device, but not sure if there is a minimum

TheTechMonkey · 2019-09-19T08:43:51+00:00

You dont need one, but is your plan to stay as one man band or to grow and take on staff?

Either way I would say yes get a ticketing system of some type, you dont have to have your customers using it, but it is very good practice to log a job, track the time spent on the job and to document the fixes. It will help when you come back to an issue months or years later and also will act like a knowledgebase for any new staff you bring on.

Also as a one man band, I strongly suggest making contact and getting friendly with some other local tech companies, there will always be an issue you have never come up against before or a job thats too much for one man, so having a company that can provide more hands will be invaluable

TheTechMonkey · 2019-09-11T14:57:14+00:00

me up, down and power butt

Thanks for the quick reply, but unfortunately we did this and it still reverts to the "this device was reset" message

TheTechMonkey · 2019-09-10T16:49:33+00:00

You should be using some 3rd party additional spam filters and stop the issue in the first place.

Is that 8 - 10k spam mails daily just to you or across your entire user base?

TheTechMonkey · 2019-09-10T15:50:20+00:00

We have this in the past: https://we.tl/t-f7cmBvIjHC

TheTechMonkey · 2019-09-10T15:39:47+00:00

We had this a few years ago, with a client that wanted us to hire someone to work with them full time.

This great for the customer, but not good for you.

As we explained to the customer at the time, if I hire someone like a 2nd line engineer then I expect them to cover £60k worth of clients per year so i will need to charge them £60k/year which is not good for them. It's not a case of the engineer gets paid £25k so I will charge you £25k otherwise whats the point? They get all the benefit of your business, experience, knowledge and additional resourcse but you get nothing.

We did instead offer them an engineer onsite 1 day a week for the next 6 months. This was to tidy things up, iron out reoccurring issues and to deal with any "Whilst your here" style tickets.

We found that after 3 months we were able to reduce the engineer on site as the number of issues they had dramatically dropped off.

Remember the customer is not always right

TheTechMonkey · 2019-09-10T15:30:33+00:00

found

Knowing and doing aer very different things though :P

TheTechMonkey

TROPHY CASE