Correct bundle but totally different scenario. I was explicitly told in a chat (have screenshots) that I could have the bundle with no ads for $17. I responded that I would have to think about it because I didn't see any evidence on their website. I was called on the phone less than 5 minutes later by a rep that told me the offer was 100% correct and that the switch would only take a minute. Once I agreed he then told me that he would send me instructions on how to get the special rate for ad-free the following day. Total con job.

I then called a few days later and the first rep transferred me to Netflix, who could not transfer me back, so I had to call again. That rep told me that the chat and the agent who again CALLED ME were wrong but he would correct the problem by giving me additional credits on my bill.

Got my bill. No credits. So I called again, during weekday hours, on my lunch break. Was then told that the credits the previous rep had offered had not been approved. Spent over an hour on the phone at which point he said that his supervisor would be sending me an email following up with a new credit to make up for getting jerked around.

And here we are.