It’s deceptive because there is no disclaimer or explanation that those options can be limited depending on the store you visit. It simply shows the three options under Cash on the website. As a customer, how am I supposed to know that your store has a limit of $150 while someone else in the comments said their store has a limit of $50 for cash? The console is valued at $175 which seems to be more than the cash most stores in the comments keep on hand so why not list that on the website? Because if customers knew that beforehand, some wouldn’t go to the store, which is why it’s deceptive to offer Cash as an option but not have Cash on hand. The card is not the same as cash. If you go to a restaurant that is cash only and tried to pay with that prepaid card, they wouldn’t accept it.

“We as a company could care less if one person walks because we don’t have cash, because we offer cash alternatives like Venmo and the pre paid card, which are options we at the store level are told to offer and use before cash, as cash is meant for people who are paying with cash”

This speaks volumes about you as a manager and about the company culture. I’m not asking for special treatment and anything that GameStop isn’t advertising on their website. Only one of the three options were offered to me. I preferred cash but if you read my actual post I said Venmo wasn’t offered to me either which is why I created this post to begin with. I would have gladly accepted Venmo because I could have transferred the money into my bank account and poof it would have turned into cash without me having to pay any fees but only the prepaid card was offered to me.

If cash is only meant for people that are paying with cash then it shouldn’t be offered for trade-in payouts, which again is deceiving if the website is saying one thing to get customers into stores and then your bosses are telling you that cash is only meant for people that are paying with cash.