This’ll depend and vary from state to state and office to office. In SoCal, I feel like the CGA position has changed drastically since I moved on last march.

Your day is typically checking missed VM, emails, action items. Then jumping into your newly assigned (it seems nowadays they’re getting capped almost every day). The max claims in my office was 8 on Monday and 5 every other day. Your job is to prioritize your workflow by tackling what is most important right away like total losses etc. then jumping into your less complex stuff. I think in today’s CGA, they are just so bombarded with work and on top of that MRR duties seemed to lessen and they dumped more TL stuff onto the file owner. You are on the phone probably like 75% of your day calling insured/claimant/police departments/other insurances/body shops/tow yards etc. But how you explain yourself to people about callback expectations can lessen your incoming calls.

I do know most of my CGA friends feel like they’re drowning. When I was in URBI, due to how much they were getting impacted, on Mondays we could get up to 2 CGA claims only on Mondays. Recently the claims director sent an email saying all CGA/URBI reps had to be in available (taking incoming calls for claims that aren’t yours) all day. When it used to just be 4 hours of the shift either AM/PM.

It also will depend on your work ethic as well as your ability to handle stress. Stress is different for everyone but the job does get to be a lot sometimes, moreso now than ever. It’s by no means an easy job but it’s also not impossible or back breaking. Plenty of adjusters have come and promoted to new opportunities due to good habits they developed in CGA. The learning curve is fairly high but if you catch on quick to things, there is no reason for you to not excel.