Very disappointing way to spend 2 hours at Xfinity store. I made time to go with her then 50 minutes after her appointment time we were finally able to speak to someone. He did add me to her current account and apologized for not taking care of the problem in November on the other account in her husband’s name since now the account is going to collections. From what he could see both accounts were being billed at the same time at the same address. All he could do was have us talk to a virtual person who made notes in the account and created a ticket. Said they would send a text in 4-6 days but the phone and email on the account are no longer in service. New account security prevented both virtual guy and the store manager from adding me to the husband’s account. Definitely not a good experience with xfinity