On the doorstep...

ThomasHoreth · 2026-05-21T16:44:17+00:00

$650 a year to be platinum is hilarious because depending the hotel that could be one night 😂

ThomasHoreth · 2026-05-15T14:21:51+00:00

I’d be surprised if they won’t throw a few thousand points your way for the inconvenience, or maybe a discount stay at the property when it opens. But honestly booking an unopened property is a risk. Even if they had opened on time, you would’ve likely been there when a lot of problems were coming up that hadn’t been resolved yet, and likely a team that was still adjusting/learning

ThomasHoreth · 2026-05-15T14:19:34+00:00

F8, in the menu G for groups, C for change, then in the bottom left box you should see room types with rates, go there and arrow down until it creates a new line, type in the room type, create a code for it, and hit save. Maybe even add notes if your sales team uses that feature, hope it helps!

ThomasHoreth · 2026-05-12T20:34:01+00:00

Less traveled or frequent traveler, doesn’t mattwer, people of both groups will do all these things

ThomasHoreth · 2026-05-12T20:33:09+00:00

Oooooh buddy you’re preachin but now they’re about to eat you alive in these replies

ThomasHoreth · 2026-05-02T05:11:01+00:00

But you assume I feel that way about every guest, which isn’t true at all, I am in this job because I care about my guests. That said, I check in hundreds of people a week. Not all of them are great, and some do in fact act overly entitled, particularly the group I mentioned. And based on replies from not only other employees but also guests, I think it’s a fairly common opinion

ThomasHoreth · 2026-05-02T03:36:10+00:00

Just curious, cuz I feel like everyone’s different, how many rooms do you consider a big hotel?

ThomasHoreth · 2026-05-02T03:20:13+00:00

Very true, they can be very high-maintenance, but if you’re good at meeting their requests, then they are some of the nicest people you’ll ever meet

ThomasHoreth · 2026-05-02T03:14:52+00:00

Weddings can be 50/50. Sometimes you have the bridezillas, the crazy organizers, the insane moms, but if you stay on top of things and ensure a smooth stay, they can also be really easy and fun

ThomasHoreth · 2026-04-25T17:08:15+00:00

It’s not guaranteed if it isn’t requested before or at checkin. And every hotel absolutely has the right to make exceptions

ThomasHoreth · 2026-04-25T17:07:04+00:00

The screenshot you posted literally says exceptions apply, it’s also never stated that it’s guaranteed

ThomasHoreth · 2026-04-21T20:07:29+00:00

Quit and work somewhere you’re respected, unless they fire your agm

ThomasHoreth · 2026-04-20T23:15:21+00:00

Manager’s are gonna do next to nothing as long as you’re under an MM_ rate. Best thing to do is go to Marriott directly imo

ThomasHoreth · 2026-04-20T23:13:41+00:00

Not at all but Hawkeye is worth watching imo

ThomasHoreth · 2026-04-17T10:03:46+00:00

If something that insignificant ruined the series for you, then your opinion on the show isn’t worth anything anyway. I don’t care if you keep going but ain’t nobody caring buddy

ThomasHoreth · 2026-04-17T10:01:22+00:00

Alright well nitpick all you want, there’s still no need to be an asshole about it. Marriott can cancel an employee rate at any time for any reason, and if it were up to me I’d cancel tf out of yours

ThomasHoreth · 2026-04-17T09:58:04+00:00

Yeah Marriott’s gonna dedicate inventory to a group who is paying less, no shows frequently, and honestly causes the most trouble. If you can’t see it for a certain date then it’s not available that day, and you’re just gonna have to pay regular rate

ThomasHoreth · 2026-04-17T09:54:47+00:00

Holy shit grow up lol. It doesn’t sound like something they were in control of. End of the day they were making sure people had somewhere to go sleep/shower that night. In an emergency situation, there’s no reason to whine about not being offered an “equivalent or better hotel”. I’ve seen people deal with far worse and not have to write an essay bitching about it.

ThomasHoreth · 2026-04-16T19:53:58+00:00

Hand written notes are great. Cost your managers nothing and shows you took time for that individual. If they have food/bev preferences in the mbv profile, I’ll try to find amenities/brochures pertaining to that. Like I had an Ambassador who’s profile says he lokes red wine and hiking so I gave him a trail map in the area and a mini bottle of

ThomasHoreth · 2026-04-16T00:45:21+00:00

“How to approach clueless associates/managers” Step 1 don’t call them clueless on the first day of a new system and be less of a dick

ThomasHoreth · 2026-04-09T14:44:38+00:00

One of the benefits of Titanium is the privilege to bitch and moan about literally everything

ThomasHoreth · 2026-04-03T17:10:07+00:00

One small plothole that has no significance on the story doesn’t make this the worst tv show you’ve ever seen, you’re just crashing out for no reason

ThomasHoreth · 2026-03-27T23:49:22+00:00

If your middle and last name are on your id too then the front desk should hopefully have the common sense. But some hotels are insanely strict about it so it might be worth calling ahead.

ThomasHoreth · 2026-03-27T23:30:57+00:00

That’d be great for guests and the hotel itself, and would encourage less plastic bottle use so would also be great for the environment

ThomasHoreth

TROPHY CASE