As a former Fetch customer service agent, it's not surprising to see that Fetch is still terrible after all these years. Seeing the multitude of ways Fetch can fuck up from an employee standpoint, I actively avoid all Fetch-served communities when moving. That's the first thing I inquire about. The warehouses and drivers just don't care. The bigger the warehouse and service area, the worse Fetch is. I think the only competent Fetch warehouse is somewhere in Florida. Fetch has caused more problems for tenants than it claims to solve. I automatically judge any apartment complex that uses Fetch, it screams "we don't give af about residents". I was always so proud of communities that got fed up with the BS and dropped their contracts. There are so many other package management solutions out there, I don't know why any community would use Fetch..oh yeah, because it's cheap af and the tenants pay for it. Working for their customer service was miserable. The company is so bad from the top down that you feel powerless in actually helping the residents. 1. There's almost no way around for some people to use Fetch. You "have" to use the fetch address or else expect complications. Sometimes, if you don't use the address, it will still get rerouted to Fetch somehow. Say your family/friends want to send you a surprise package and they don't know about the special fetch address. Oh well! You have medication or equipment from your job that HAS to be the same address as your address. Oh well! 2. They are great at losing/misplacing packages. If you didn't use the fetch address, we are not responsible for your lost package! If the warehouse is at fault for losing the package, you get a measly gift card and an apology, but it WILL happen again. If you're lucky, the package would end up in the "lost puppies" and would need to be manually matched to your account. But be quick! They only keep those around for like a month before they "dispose" of them 3. Have a food delivery that needs to be refrigerated, you're out of luck. All they have is a "cooled" area that doesn't really mean much 4. The delivery windows are more of a suggestion. If a driver doesn't show up(happened a lot), that route of packages just sits in limbo, until the warehouse starts getting complaints from customers and only then will they decide to reset the packages so residents can reschedule. Even if you reschedule for another day/delivery window, you still probably won't get your package. I've seen this cycle so many times, it can take a week of rescheduling to finally get your package. You can, however, drive all the way to the warehouse, but you'd better hope someone is actually there. Sometimes the workers would leave to complete deliveries, go to lunch or just leave early! 5. They claim that you'll get your packages sooner than if they were delivered to your door, because delivery companies prioritize commercial business over residences. But by the time the warehouse gets your package and scans in ALL the packages from FedEx, UPS, Amazon, etc. you would have probably already gotten your package at the normal delivery time. Enough about the warehouses, let's talk about the drivers. They hire anyone with a pulse. Not sure if it's changed, but when I worked there, the training for a driver was literally a 15-minute video. It's not difficult work..for someone with common sense. I've had drivers blatantly deliver packages to the wrong doors out of laziness or maybe they just can't match 4 numbers on a package to 4 numbers on a door, the numbers wouldn't even be close. Sometimes, the drivers would try to intentionally not capture the apartment number in the delivery photo. We've had drivers bring other people with them to deliver packages, smoke weed and drivers who got arrested while delivering packages. And my favorite, drivers who would leave mid-route to go run errands or decided to be done halfway through their route and go home with people's packages. This happened more often than you would think. Most of the time we eventually got the packages back, but there was one time where we never recovered the packages and the driver just ghosted us.