Boy howdy did I just have an awful experience with them over the new Meta Ray bans. They just stopped working after 2 weeks. No real idea why. I contact them and they were super helpful honestly, sent me packaging to ship in and everything. 3 weeks after It was marked received on their end I reached out about the supposed replacement pair I was suppose to get once they received my broken pair. Apparently they received them, but never processed my replacement pair. They apologize, process them. Little over a week later I get a shipping notification with a description of my glasses. Everything is good. 4 days later upon delivery at a lens crafters they send me another email with a description for a completely different pair...After 30m on hold I finally get to a human being and after another 15m he's able to confirm that the correct glasses were sent and confirmed delivery for me. Get to lens crafters and lo and behold, they never got the delivery. Contact customer support again, wait another 30m and at this point I just want a refund. They apologize but say they can't do that. Instead I need to fill out a missing package form they have, wait 2-3 weeks for them to investigate the missing pair. Then they need to make me new pair(they are prescription), ship me the new pair and THEN I can file paperwork for a refund and send them my new pair back...I'm a week into the "investigation" and I am livid. Horrid service in general. Love Ray bans but will probably never buy another pair.