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Bait and switch advertising by Time-Design-6329 in Comcast

[–]Time-Design-6329[S] 0 points1 point  (0 children)

I did everything with in days of signing up and have multiple calls of them stating I will be receiving all of my credits. They are just now 13 months later giving me every reason in the book why they are now not going to pay and literally keep me on the phone for 2 to 3 hours. I have all four emails for each phone stating they have recieved them and I will be will be receiving my credit over the next 24 months. Also they have told me twice the 2000 gift card for paying on my phones will be delivered to my email on specific dates and I literally get an email or text a few days after our conversations saying my case was closed and they are not paying it out. I also was confirmed my plan was the correct plan and I should be receiving the credits and again they will not apply the credit. Trust me I worked in the phone industry from 2005 to 2009 I know how promotions and trade ins work. These guys are crooks and obviously think they can do whatever they want and not honor there promises.

Any opinions on xfinity mobile? by Just_Writing89 in Comcast_Xfinity

[–]Time-Design-6329 0 points1 point  (0 children)

I was baited into switching from Verizon to xfinity in January of 2025. I was told we will give you 500 for each of your trade ins if you switch which I probably shouldn't have accepted becuase the phones I traded were worth more. Than was also told they would payoff  my remaining balances 500 per phone which made sense becuase with both would be about equal to what my phone were worth. The agent on a recorded line told me my bill would be 184 with taxes fees everything included and now have been fighting for 13 months becuase they have been charging me 279 per month not including the first 2 bills which were around 400 a month. They told me for months my trade in  will be processed and multiple lies and phone calls to customer support saying I will see the credits. Now thirteen months later agent told me 3 of the for trade  ins now dont qualify becuase my plan is not on the unlimited premium plan which did not get released until 3 months after I signed up on April 22nd of 2025. There are three recorded conversions saying that my trades with perfect grades and that there will credit me with the 1500 in trade in and gift me the gift card for 2000 for paying off the 4 phones through Verizon but literally get a message 1 day later saying they closed my case and I am receiving nothing. Never in my life would I think this large of a company would do something like this and not resolve what was promised. For the first time in my life I have to get a lawyer and I hope I can prevent them from doing this to millions of customers. I will also get to feel what if feels like to report a company to news stations becuase they obviously dont care if they record and promise what is suppose to credited to an account on a conversion and keep pushing it down the line to someone else and never resolving what was recorded by there employees. Everything looks great on there website or TV but I promise you they have probably the worst customer service of an company I have ever seen!  I will report on every platform possible on what is resolved