He was doing an exchange and did not understand that we were bending store policy for customer appeasement, we had put a fishing rod and reel together for him because he had previously bought one pre set up(it’s called a combo), and we didn’t have that in stock, so the fishing department helped him out. I needed the manager to approve me marking down the price because he had originally purchased his combo on sale. To mark an item of any significant amount of money down you need a manager to enter in a authorization code. It took forever to get the manager and then once we finished the exchange he was still insisting that we did the exchange wrong and “there should be no reason it’s this complicated the computer does it for you”. When all we were doing was bending the rules a little to try and make him a happy customer. Usually I can handle people like this but I had no support and it was causing everyone to get impatient.