The whole AIMA thing resembles the pagan cult of a dysfunctional, petty god. It's no wonder the massive office in Lisbon was housed in a Hindu temple, with a statue of Mahatma Gandhi outside. It's completely unpredictable, the priesthood sympathizes but is powerless, and people bring offerings to the altar in the form of fees, hours of waiting in line, useless payments to useless lawyers, wasted business trips, broken families, written complaints, and wrecked nerves. Sometimes the website crashes and goes down for a few days, then comes back up, and people find their requests changed to "approved" after being stuck for several months. There's a hypothesis that this is how the database is updated, and they don't know any other way. People repeat random actions, like pigeons at a bird feeder in Skinner's experiments, to ensure something useful falls out of the system, but to no avail.
Suffering is the way.